What are the responsibilities and job description for the Desktop Support Specialist position at Apex Systems?
*** This position is fully onsite in Arlington, VA ***
Apex Systems is a seeking a Desktop Support Technician to sit onsite in Arlington, VA to support a large federal integrator. A qualified candidate will have experience with Active Directory, ServiceNow and Bomgar.
Pay for this role is 32/hr. Candidates must be able to clear a government security clearance process
Job Duties
- Must have 3 years Service Desk Experience
- CompTIA Certifications preferred
- Hardware Troubleshooting experience ServiceNow Experience
- Professional experience with IT Call Systems such as Amazon Connect or 8x8 from Cisco Windows troubleshooting experience required
- Remote Support Systems Experience required – such as Bomgar
- Enterprise level experience Utilize advanced technical skills and experience to analyze and resolve technical issues and tasks, including but not limited to setting up new employees, off-boarding employees, managing user accounts via Active Directory console, mapping network drives, installing and troubleshooting software / hardware issues, and network troubleshooting.
- Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 11), Microsoft Office products (M365), and various Internet browsers to include Internet Explorer and Mozilla Firefox
- Experience installing, upgrading, and removing softwareExperience using Service Now service management software to track incidents and service requests through the full lifecycle
