What are the responsibilities and job description for the Desktop Support Technician II US position at Apex Systems?
Job Details
Job#: 2064179
Job Description:
Desktop Support Technician
Location: West Jefferson, NC
*All interested and qualified candidates can please contact Schuyler Moose at
Responsibilities
Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
Perform backup, recovery, and security procedures both planned or during emergency.
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
Assist with diagnoses of network hardware and performance problems.
Perform approved installation, configuration, and maintenance of physical network.
Perform network system administration task both planned or during emergency.
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes.
Assist other coworkers in resolution of end users' technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Requirements:
Ability to handle multiple projects.
Ability to setup, configure and add all hardware.
3 - 5 years' experience supporting PC Hardware and software.
Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally, they would have experience support an engineering and/or manufacturing enterprise environment.
Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
Understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Desktop Support Technician
Location: West Jefferson, NC
*All interested and qualified candidates can please contact Schuyler Moose at
Responsibilities
Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
Perform backup, recovery, and security procedures both planned or during emergency.
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
Assist with diagnoses of network hardware and performance problems.
Perform approved installation, configuration, and maintenance of physical network.
Perform network system administration task both planned or during emergency.
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes.
Assist other coworkers in resolution of end users' technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Requirements:
Ability to handle multiple projects.
Ability to setup, configure and add all hardware.
3 - 5 years' experience supporting PC Hardware and software.
Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally, they would have experience support an engineering and/or manufacturing enterprise environment.
Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
Understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
