Desktop Support Technician

Title: Desktop Support Technician

Location: New Haven, CT – onsite

Duration: 4 – 6 month contract

Job Summary

Serves as an information technology generalist responsible for providing broad range of user support services to a department, including network troubleshooting, training, and computer desktop support.

This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems.

Principal Responsibilities:

• Manages a client department’s complete desktop computing environment.
• Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
• Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.
• Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.
• Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
• Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.
• Supports clients in the use of their desktop equipment by training users.
• Works with others to ensure smooth integration of network and software products.
• Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs.
• Trains other support technicians.
• Completes and documents technical projects such as the testing of hardware and software products.
• May perform other duties as assigned.

Required Education and Experience:

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.

Skills & Abilities:

• Advanced proficiency with Mac OS and Windows OS. Demonstrated knowledge of at least one coding language.
• Advanced proficiency and support of standard application packages: Microsoft Office 365
• Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.
• Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.