What are the responsibilities and job description for the Desktop Support Technician position at Apex Systems?
Looking for Desktop Support candidates to support a role in the Auburn, AL area. This position will require onsite work and candidates should have 6 months or more of general IT/Desktop experience!!
Location: Auburn, AL
Duration: 3 to 4 month contract with possible extensions/perm potential
Pay: $19-20/hr
Schedule: Mon-Fri 8AM-5PM
Responsibilities:
- Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects.
- Experience working in enterprise environment.
- Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
- Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.
Requirements:
- 6 months of IT expeirence
- Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.Candidates that demonstrate high energy are desired given fast-paced environment.
- Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
- Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities.Managing stress while being able to deescalate tense users is a key attribute.
- Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.
Salary : $19 - $20
