Desktop Support

Job#: 2065473

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Jr Systems Admin/Desktop Support

Location: 100% onsite - Thomasville, NC

Shift: Mon-Friday

Duration: 3 month contract to hire (CONVERSION CONTINGENT ON PERFORMANCE)

Pay Rate Range: $35-$37/hr W2

Requirements:

• 5 years of experience providing technical support
• Powershell scripting experience
• ServiceNow for ticketing
• Advanced technical support knowledge including Active Directory, end-user device computing and security
• Knowledge of all major computer brands, their warranty processes and replacement policies
• Knowledge of software, technologies, and applications
• Excellent verbal and written communication skills
• Strong interpersonal skills

Project Description:

Desktop Support Technician is responsible for leading the support of the fleet of PC's, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, the business, and our vendors/business partners as an integral part of the ITSM support process.

Primary Responsibilities:

• Assist with development of policies and procedures as it relates to the response to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
• Guide junior team members who provide customers with preventative maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction
• Plan to implement, analyze, maintain, and support PC security
• Locate and repair security problems and failures
• Provide technical support to staff related to PC security
• Develop and maintain documentation to maintain secure computing environment
• Perform system and application vulnerability testing and communicate results to management
• Serve as point of contact for all warranty and non-warranty parts replacements
• Provide escalated technical support
• Test, document and recommend applications and operating system updates
• Diagnose and repair Windows Desktop software
• Serve as liaison to leadership on treads and/or recurring issues with hardware and software
• Provides status of all retired/decommissioned hardware to IT leadership
• Work with vendors and business partners to remediate hardware and applications challenges

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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