Field Service Technician II US

Job#: 2061376

Job Description:

IT Field Service Technician

Apex Systems is immediately hiring for an IT Field Service Technician for one of our clients! Candidates must be local to Fergo, ND/ surrounding areas.

If interested in applying, please email a copy of your updated resume AND CompTIA A certification to Melissa at

Location: Remote-Hybrid in Fargo, ND and surrounding area (candidates must be local). You will primarily work remotely from your home, but will dispatched to any clients in the area that need in-person IT assistance. Candidates must have their own vehicle (mileage reimbursement will be provided).

Contract Duration: 3-6 month contract-to-permanent-hire opportunity

Schedule: Monday-Friday, 9am-6pm, with occasional on-call rotation for weekends and afterhours (will receive additional compensation for on-call)

Pay Rate: $20-22/hour (depending upon experience)

Requirements:

• Minimum 1-2 years of field service experience
• Must currently hold an active, CompTIA A certification
• Excellent Customer Service
• Responsible and reliable - ability to show up for work every day and on time,
• Strong communication - verbally, written, and electronically

Position Overview:

• Field dispatch service for break fix calls including PCs, laptops, printers, POS, and many other assorted products
• Deskside support doing hardware repair, troubleshooting of hardware and software images, IMAC tasks.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Represents client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.