What are the responsibilities and job description for the Help Desk Technician - L1 position at Apex Systems?
Job Details
Job#: 2068327
Job Description:
Title: Help Desk Technician
6 months contract w/ extension or conversion
Onsite shift: Sunday through Thursday, from 5:30 am to 2:00 pm (Fri/Sat off)
?
Job Description:
This position is a Help Desk Technician role responsible for providing End User support through phone and web portal requests.
Requirements:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Title: Help Desk Technician
6 months contract w/ extension or conversion
Onsite shift: Sunday through Thursday, from 5:30 am to 2:00 pm (Fri/Sat off)
?
Job Description:
This position is a Help Desk Technician role responsible for providing End User support through phone and web portal requests.
- Troubleshoots Point of Sale systems solutions at a Level 1 technical support level, including hardware and software
- Works closely with users from various departments to support the organization
- Actively communicates with OnePOS Team, Global Help Desk team members, and various leadership teams to escalate issues out of scope
- Capture efficient ticket details to diagnose or resolve issues in a timely manner and within SLA
- Supports leadership in monitoring the queue, ensuring consistent call queue availability, and actioning escalations as required by leadership
- Identifies call trends and types to identify potential training needs
Requirements:
- 1-3 years of technical support experience in an enterprise Point of Sale technology environment
- 1-3 years of experience supporting Windows 7, configuration and troubleshooting
- 1-3 years of experience supporting workstation and desktop systems
- Strong analytic capability and organizational skills
- Clear communication and willingness to relate to others, to listen and hear concerns in a patient and supportive manner
- Ability to speak to customer's level of expertise
- Effective verbal and written communication skills
- Expert problem-solver, able to accurately diagnose issues and repair systems
- Independent work ethic to implement solutions without constant supervision
- Ability and desire to explore and learn new technologies to support our mission and enhance our business
- Team player attitude, patience, understanding, and flexibility
- College degree in a technical field preferred, experience may substitute for education
- Flexible work availability, including nights and weekends as required
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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