Help Desk Technician

Job#: 2064972

Job Description:

Job Title: IT Support Specialist

Pay rate: $25/hr

Location: Las Vegas, NV 89118

General Purpose of the Position:

The purpose of this position is to provide technical support for internal end users. This role involves maintaining the computer desktop environment by analyzing requirements, resolving issues, installing hardware and software solutions, and supporting the internal IT Helpdesk. Responsibilities include the administration and support of company PCs, printers, servers, and related equipment.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Essential Duties and Responsibilities:

• Provide telephone or electronic first-level technical support to troubleshoot and resolve issues related to Windows environments, applications, email, enterprise systems, databases, security, desktop/server hardware and software, and production equipment.
• Offer helpdesk support, resolving problems to the end user's satisfaction, both on-site and via remote tools (e.g., Remote Desktop or Bomgar).
• Monitor and respond promptly to IT helpdesk requests, prioritizing tickets in a first-in, first-out manner based on urgency.
• Troubleshoot issues using remote desktop tools and document all services provided.
• Configure and modify workstation settings, utilities, and software defaults as needed.
• Maintain and utilize helpdesk tracking software to log incidents and resolutions.
• Document internal IT procedures for consistency and efficiency.
• Assist with onboarding new users, ensuring proper setup and access.
• Set up, test, and configure workstations, including computers, monitors, keyboards, mice, drives, and specialized equipment.
• Maintain an accurate inventory of hardware, software, and licenses.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Assign users and computers to appropriate Active Directory groups.
• Perform timely hardware and software upgrades for workstations as required.
• Create and modify user accounts within Active Directory.

Other Duties:

• Perform additional tasks as assigned.
• Communicate effectively to foster a collaborative work environment and prioritize customer service.
• Interact with end users professionally, using verbal and written communication to reflect a customer-focused attitude.
• Demonstrate tact and diplomacy to uphold a positive image of the IT department.

Required Job Skills:

• Customer-focused with strong teamwork and service delivery skills.
• Exceptional attention to detail.
• Excellent phone etiquette and communication skills.
• Technical expertise in advanced PC diagnostics and proficiency with the Microsoft Windows platform.

Computer Equipment and Software:

• Experience managing Windows domains using:
• Active Directory
• Server operating systems
• Performance monitoring tools
• Scripting/automation
• Windows deployment utilities

Hands-on experience with server hardware, client systems, and operating systems.

Ability to document, update, and implement system designs.
Education and Experience:

• Certifications: CompTIA A , CompTIA Security
• Education: Associate Degree in an Information Technology-related field, or equivalent professional experience of at least one year.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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