What are the responsibilities and job description for the Implementation Engineer _ Telecommunications Engineer - IV position at Apex Systems?
Job# : 2048430
Job Description :
Apex Systems, the Nation’s 2nd largest Technical Staffing and Services Firm, has an opening for a Implementation Engineer with a Fortune 500 Company for a Remote role, Contract Position!
- If you are interested in this role, please email your resume and to
Implementation Engineer
Location : Remote / Roanoke, VA 24011
Length : 12 month contract
Payrate Range : $ 52-$58
JOB DUTIES :
The Contact Center Services (CCS) Customer Experience (CX) Configuration Specialist works within the Consulting Services practice as a customer-facing resource to manage enterprise-wide Contact Center solutions for customers from many verticals on the NICE inContact CXone platform.
The Consulting Services team implements and maintains both hosted and CPE solutions which contribute millions in revenue.
The custom IVR and voice solutions are critical to our customers so our focus is to consult with both quality and a sense of urgency in mind.
They are led by a program management and project management team which follows the Professional Services Project Methodology using a standard set of processes and procedures to provide a structured, consistent approach to planning, organizing, and controlling PS activities. The CX Configuration Specialist provides application engineering professional services, specifically in the contact center domain.
In this role, you must be able to meet with clients, perform design sessions, synthesize business requirements, transfer gathered requirements to an enterprise design leveraging best practices, perform all aspects of the configuration of call flows and scripting, perform a testing lifecycle (, unit testing, system integration testing, quality assurance testing, and user testing), and work with customer to rollout final solution into production.
EDUCATION / CERTIFICATIONS : Bachelor or Master of Science in Computer Science or Software Engineering NICE inContact CXone Certified Implementation Partner Certifications
MUST HAVE SKILLS (Most Important) :
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Salary : $52 - $58
