What are the responsibilities and job description for the Information Technology Field Technician position at Apex Systems?
Key Responsibilities :
- Level II Technical Support : Diagnose and resolve hardware, software, and network issues for IT and OT systems.
- User Training : Conduct training sessions on IT and OT systems, applications, and tools.
- System Administration : Manage user accounts, access control, security configurations, and software updates.
- Collaboration : Work with internal stakeholders and vendors to identify and implement IT / OT solutions.
- Documentation : Maintain accurate records of IT and OT assets, configurations, and procedures.
- Incident Management : Log and track incidents and service requests, ensuring timely resolution.
- Infrastructure Maintenance : Assist in the setup, configuration, and maintenance of IT and OT infrastructure, including networks, servers, and OT devices.
- Security : Collaborate with security teams to implement and maintain security measures.
- Continuous Improvement : Propose and support improvements to enhance IT / OT processes and system performance.
- Vendor Management : Manage relationships with external IT / OT vendors, suppliers, and contractors.
- Compliance : Adhere to company policies, procedures, and compliance requirements.
Must-Haves :
Requirements :
What's in it for you?
As an IT Field Support Admin, you'll have the opportunity to work in a dynamic and innovative manufacturing environment, where your technical expertise will be highly valued. You'll gain hands-on experience with both IT and OT systems, enhancing your skills and knowledge in these critical areas. Additionally, you'll have the chance to collaborate with a diverse team of professionals, contribute to continuous improvement initiatives, and play a key role in optimizing our systems for greater efficiency and performance. Plus, you'll enjoy a supportive work culture that values your growth and development.
