What are the responsibilities and job description for the IT Analyst position at Apex Systems?
Job Details
Job#: 2067899
Job Description:
IT Analyst Overview
The IT Analyst role will provide a wide range of support and customer service on various hardware and software issues in a chemical manufacturing environment.
Support client computer user productivity and environment, focusing on resolution of computer software and hardware problems.
Responsibilities
Ability to work in a chemical manufacturing facility and maintain a safety-first mentality on every task. Strong knowledge and support of PC hardware and software while maintaining SLA's
General Local User Support
General IT Shop Support
Provide alternate IT support for all issues when the IT Generalist is unavailable.
Ad hoc assignments such as office relocations, reports, file, and data support.
Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc.
Develop and maintain a positive relationship with customers, peers, and management
Other duties as assigned; this may include:
EDUCATION & EXPERIENCE MINIMUMS:
EDUCATION & EXPERIENCE PREFERRED:
SKILLS & ABILITIES
ESSENTIAL SKILLS
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
IT Analyst Overview
The IT Analyst role will provide a wide range of support and customer service on various hardware and software issues in a chemical manufacturing environment.
Support client computer user productivity and environment, focusing on resolution of computer software and hardware problems.
Responsibilities
Ability to work in a chemical manufacturing facility and maintain a safety-first mentality on every task. Strong knowledge and support of PC hardware and software while maintaining SLA's
General Local User Support
- ?Basic PC/Laptop and network troubleshooting and repair
- Peripheral support to include printers, faxes, projectors, etc.
- PC/Laptop and peripheral setup and upgrades, as directed
- Application support and installation
- Log all calls and actions taken
General IT Shop Support
- Maintain PC inventories and pertinent data (spreadsheet with description/user/location). Keep the IT environments clean and well-managed
- Image or configure PC's, perform PC imaging or reloading, as needed
- Evaluate existing systems
- virus and security updates are current
- check the overall health of the system
- review installed software for health, relevance, need and licensing
- Store and recycle old equipment
- Backup Monitoring and tape exchange, as directed
Provide alternate IT support for all issues when the IT Generalist is unavailable.
- Be prepared to be on call and to work with technical support from corporate or elsewhere
- Be prepared to travel to Port Arthur or to Houston Sales Office (The Woodlands)
Ad hoc assignments such as office relocations, reports, file, and data support.
Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc.
Develop and maintain a positive relationship with customers, peers, and management
Other duties as assigned; this may include:
- Assisting with DCS (Control Systems) documentation and support
EDUCATION & EXPERIENCE MINIMUMS:
- 3-4 years' experience in a helpdesk or IT support environment
EDUCATION & EXPERIENCE PREFERRED:
- Associates Degree in IT
- Microsoft Certified Professional
SKILLS & ABILITIES
- Requires strong knowledge of:
- PC Hardware
- Remote Access concepts
- All Windows Operating Systems
- Microsoft Office (all products)
- Ad hoc application support and research
- Windows networking
- PC imaging
- Demonstrates a customer service orientation to work and in work assignments.
- Demonstrate effective oral and written communication skills
- Be able to tolerate a stressful environment as well as multitask; Able to work through multiple interruptions and still maintain focus on the task at hand
- Must be adaptive, flexible, and self-motivated
- Able to make good decisions and adjust procedures, as needed
ESSENTIAL SKILLS
- Effective leadership skills and the ability to work productively in a cross functional team environment
- Strong analytical skills
- Ability to effectively solve problems and resolve conflicts
- Organizational skills and can prioritize work, develop appropriate timelines and work to deadlines
- Effective oral and written communication skills
- Skills, software knowledge and/or certifications specific to the industry/function
- Ability to physically maneuver while providing support that may require crawling, climbing, or walking long distance in plant environment
- Travel 25% - to Port Arthur, TX, and Houston Sales office (The Woodlands)
- Willingness to be on call and travel to the plant after hours as required.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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