What are the responsibilities and job description for the IT Analyst position at Apex Systems?
Job Details
Job#: 2069114
Job Description:
Job Title: IT Analyst
Location: Remote (Must be Local to Vienna, VA; Pensacola, FL; San Diego, CA)
Shift: Hours: Monday - Friday, 8:00 am to 4:30 pm EST
Pay Rate: $40-$45/hr
The Desktop Governance & Compliance department ensures our wide-ranging end-user computing environment maintains operational efficiency and stability in a secure technical environment. We seek a highly skilled and motivated Analyst with responsibilities of the Desktop Automated Software Delivery Project, which is focused on the Service Catalog, data synchronization with ServiceNow, and further automating software delivery for our growing customer base. The analyst will provide comprehensive operational support for desktop application management, reporting, and governing of new software and application rationalization.
Key Responsibilities:
Collaborate with the project team and developers to:
Increase self-service options for automated software delivery.
Create standardized catalog details/descriptions to educate customers and improve user experience.
Participate in Agile sprints, including writing stories, documenting requirements, and conducting UAT testing.
Work with the Product Owner to prioritize tasks based on business value and technical complexity.
Maintain a comprehensive, accurate product backlog with detailed requirements, ensuring readiness for upcoming sprints.
Trigger automated workflows for software requests, increasing the application catalog's automated delivery.
Enable users to order all desktop software currently restricted or requiring Service Desk submission.
Complete development and testing based on prioritized candidates; execute communication, training, and implementation plans.
Provide customers with easy access to an approved software list and develop workflows to validate new software requests.
Assess ITAM, CMDB, and SCCM data for field validation, clean-up, and correlation of data elements.
Engage stakeholders and other groups, gather feedback, and gain approval for project milestones.
Monitor implemented solutions to ensure effectiveness and efficiency.
Operational Support and Compliance:
Perform audit and risk management, monitor and support removal of restricted software, desktop standards and policies, and ensure compliance with Navy Federal Credit Union Information Security and Enterprise Technology Service standards and best practices.
Support requests for new and upgraded desktop and virtual software, perform business and technical evaluations, and validate against asset inventory, technology, and regulatory standards.
Compile, review, and prepare data to analyze key performance indicators, services, and operations. Conduct benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance. Prepare summaries and present findings using Microsoft PowerPoint, Power BI, and similar tools.
Prepare reporting and develop, implement, and maintain Standard Operating Procedures.
Perform other duties as assigned
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
5 years of experience in IT project management, specifically in desktop software delivery, automation, and customer experience.
Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications.
Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences.
Strong understanding of Agile Project Management methodologies and Scrum Framework.
Strong documentation skills in writing Standard Operating Procedures and end-user guides.
Extensive experience writing and prioritizing user stories, ensuring timely delivery.
Proven experience in data analytics and metrics reporting.
Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
Excellent communication and stakeholder management skills, with the ability to negotiate and report statuses and findings. ?Strong planning and time management skills with the ability to prioritize and execute.
Strong problem-solving skills and attention to detail.
Self-starter with a positive attitude, willingness to hit the ground running, and ability to work independently and in a team environment
Diplomatic in exchanging information and addressing sensitive issues.
Preferred Qualifications:
PMP or similar project management certification.
Experience with ITAM and SCCM/MECM data management.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Job Title: IT Analyst
Location: Remote (Must be Local to Vienna, VA; Pensacola, FL; San Diego, CA)
Shift: Hours: Monday - Friday, 8:00 am to 4:30 pm EST
Pay Rate: $40-$45/hr
The Desktop Governance & Compliance department ensures our wide-ranging end-user computing environment maintains operational efficiency and stability in a secure technical environment. We seek a highly skilled and motivated Analyst with responsibilities of the Desktop Automated Software Delivery Project, which is focused on the Service Catalog, data synchronization with ServiceNow, and further automating software delivery for our growing customer base. The analyst will provide comprehensive operational support for desktop application management, reporting, and governing of new software and application rationalization.
Key Responsibilities:
Collaborate with the project team and developers to:
Increase self-service options for automated software delivery.
Create standardized catalog details/descriptions to educate customers and improve user experience.
Participate in Agile sprints, including writing stories, documenting requirements, and conducting UAT testing.
Work with the Product Owner to prioritize tasks based on business value and technical complexity.
Maintain a comprehensive, accurate product backlog with detailed requirements, ensuring readiness for upcoming sprints.
Trigger automated workflows for software requests, increasing the application catalog's automated delivery.
Enable users to order all desktop software currently restricted or requiring Service Desk submission.
Complete development and testing based on prioritized candidates; execute communication, training, and implementation plans.
Provide customers with easy access to an approved software list and develop workflows to validate new software requests.
Assess ITAM, CMDB, and SCCM data for field validation, clean-up, and correlation of data elements.
Engage stakeholders and other groups, gather feedback, and gain approval for project milestones.
Monitor implemented solutions to ensure effectiveness and efficiency.
Operational Support and Compliance:
Perform audit and risk management, monitor and support removal of restricted software, desktop standards and policies, and ensure compliance with Navy Federal Credit Union Information Security and Enterprise Technology Service standards and best practices.
Support requests for new and upgraded desktop and virtual software, perform business and technical evaluations, and validate against asset inventory, technology, and regulatory standards.
Compile, review, and prepare data to analyze key performance indicators, services, and operations. Conduct benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance. Prepare summaries and present findings using Microsoft PowerPoint, Power BI, and similar tools.
Prepare reporting and develop, implement, and maintain Standard Operating Procedures.
Perform other duties as assigned
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
5 years of experience in IT project management, specifically in desktop software delivery, automation, and customer experience.
Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications.
Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences.
Strong understanding of Agile Project Management methodologies and Scrum Framework.
Strong documentation skills in writing Standard Operating Procedures and end-user guides.
Extensive experience writing and prioritizing user stories, ensuring timely delivery.
Proven experience in data analytics and metrics reporting.
Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
Excellent communication and stakeholder management skills, with the ability to negotiate and report statuses and findings. ?Strong planning and time management skills with the ability to prioritize and execute.
Strong problem-solving skills and attention to detail.
Self-starter with a positive attitude, willingness to hit the ground running, and ability to work independently and in a team environment
Diplomatic in exchanging information and addressing sensitive issues.
Preferred Qualifications:
PMP or similar project management certification.
Experience with ITAM and SCCM/MECM data management.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40 - $45
