IT Service Management Analyst, Unix/Linux Support

Job#: 2053258

Job Description:

JOB REQUIREMENTS:

• Hands-on experience working with Red Hat Linux OS 7, 8 & 9 to complete routine and basic sysadmin tasks, such as: running scripts; user account and group creation and maintenance; password management; filesystem creation; basic troubleshooting (top, vmstat, nslookup, ping, etc.)
• Working knowledge of Active Directory, authentication mechanisms (LDAP/Kerberos, SSSD), SUDO, NFS, Samba, DNS & DHCP
• Experience starting and stopping services on Red Hat Linux servers
• Experience using Red Hat Satellite, Red Hat Ansible and VMWare vCenter preferred
• Proficient with Microsoft Excel, including VLOOKUP and PivotTables
• Experience working with other technical teams, including DBAs and application support teams, understanding the technical needs of each
• Familiarity of other technologies and the ability to communicate with technical analysts and customers to determine issues and needs
• Experience and knowledge utilizing IT incident and change management tools such as Remedy
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
• Must be highly organized to succeed in this position
• Must have the ability to pay extreme attention to detail and analyze information from multiple sources to determine best course of action
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
• High level of demonstrated self-initiative and self-learning
• Ability to communicate, work with, and influence others, including all levels of management, vendors, other internal groups and external groups
• Ability to build relationships and work in a team atmosphere as well as work independently, prioritizing major tasks by overall impact to the company, team, or project
• Ability to provide and accept feedback
• Strong analytical and troubleshooting skills, with the ability to think outside the “box”
• Understanding of rules and regulations that govern the use of technology, such as NERC CIP, Sarbanes-Oxley and internal policies
• Professional oral and written communication skills
• Understanding of how activities impact functional budget
  
  

MAJOR JOB RESPONSIBILITIES:

• Ensure installation and maintenance of Linux servers and operating systems follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations.
• Responsible for assigning all Unix/Linux incidents and APART Work Requests, including making sure each is worked and resolved within established SLAs
• Ensure all Unix/Linux change requests meet documented Change Control criteria
• Provide support to Unix/Linux admins, customers, and other areas both within and outside of IT (including understanding processes of other teams to help guide customers to the right place for requests/issues)
• Provide life-cycle management for servers and system software
• Process Unix/Linux User Group Requests
• Ensure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing.
• Work routine incidents on behalf of the technical analysts, including server retirements, home directory creation, heartbeat failures, filesystem space issues, etc.
• Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members/manager to answer questions
• Routine data collection and reporting from several systems including APART, Remedy and Satellite
• Fully participate in departmental initiatives and technology projects
• Communicate progress, problems, and best practices to management, team leads, and team members.
  
  

Education/Experience

• BS/BA in Computer Science or MIS is preferred; ten (10 ) years of relevant and broad technical experience/background is an acceptable substitute.
• Prior experience as a customer liaison or team leader for a technical operational team is preferred
  
  

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.