IT Technician

Job#: 2064944

Job Description:

Job Summary: We are seeking a highly skilled and motivated Field Support Lead to join our team. The ideal candidate will have extensive experience in field support, strong leadership qualities, and a passion for driving initiatives independently. This role requires a blend of technical expertise, particularly in Operational Technology (OT) and networking, as well as excellent problem-solving and communication skills.

Key Responsibilities:

• Lead and manage a team of field support technicians, providing guidance and support to ensure high-quality service delivery.
• Troubleshoot and resolve complex issues related to printers, applications, and OT systems, ensuring seamless integration between application and machine layers.
• Coordinate with application support teams and other relevant personnel to address and resolve application functionality issues.
• Implement and maintain OT systems, ensuring their integration with IT systems and manufacturing equipment.
• Monitor and ensure the security and reliability of OT and network systems.
• Provide training and mentoring to new team members, investing time and effort to ensure their success.
• Stay updated with the latest technologies and best practices in field support, OT, and networking.

Qualifications:

• Proven experience in field support roles, with a focus on OT and networking.
• Strong leadership skills with the ability to manage and support a team effectively.
• Technical expertise in OT systems, networking, and application functionality.
• Experience in a manufacturing environment is highly desirable.
• Excellent problem-solving skills and the ability to work independently with minimal supervision.
• Strong communication and coordination skills, with the ability to work effectively with cross-functional teams.
• Relevant certifications (e.g., CCNA, CompTIA Network ) are a plus.

Technical Skills:

• In-depth knowledge of OT systems and their integration with IT systems and manufacturing equipment.
• Proficiency in networking concepts, including switches, routers, VLANs, VPNs, and TCP/IP protocols.
• Experience with troubleshooting and resolving network connectivity issues.
• Familiarity with network security best practices and tools.
• Ability to diagnose and resolve application functionality issues related to printers and other devices.

Preferred Experience:

• Experience with specific applications or software that manage label printing.
• Hands-on experience with OT integration projects in a manufacturing setting.
• Proven track record of successfully leading and managing field support teams.

Application Process: Interested candidates are invited to submit their resumes and cover letters detailing their relevant experience and qualifications. We look forward to welcoming a dedicated and skilled Field Support Lead to our team.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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