What are the responsibilities and job description for the OpenSource DB Support Engineer position at Apex Systems?
Job Details
Job#: 2071588
Job Description:
ID: 2071588
Type: 18-month contract
Location: Redmond, WA
Schedule: 3 days onsite and 2 days remote
Job Description:
Candidate Requirements
Years of Experience Required: 5-10 overall years of experience in the field.
Degrees or certifications required: none
Disqualifiers: poor communication skills in the HSA.
Best vs. Average: The ideal resume would contain experience with incident management and customer handling skills. This role is best fit for someone who takes a problem-solving approach and has a learning mindset. self-motivated/passionate about learning
Performance Indicators: Performance will be assessed based on quality of work and meeting deadlines.
Top 3 Hard Skills Required Years of Experience
1. Minimum 3 years experience with Any Open Source DB (MYSQL or PostgreSQL) or SQL Server or SQL Azure DB
2. Minimum 5 years experience with Technical Support
3. Minimum 5 years experience with Azure Fundamentals and Azure PAAS (Desirable)
Hard Skills Assessments
Role and Responsibilities:
Summary:
The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
ID: 2071588
Type: 18-month contract
Location: Redmond, WA
Schedule: 3 days onsite and 2 days remote
Job Description:
Candidate Requirements
Years of Experience Required: 5-10 overall years of experience in the field.
Degrees or certifications required: none
Disqualifiers: poor communication skills in the HSA.
Best vs. Average: The ideal resume would contain experience with incident management and customer handling skills. This role is best fit for someone who takes a problem-solving approach and has a learning mindset. self-motivated/passionate about learning
Performance Indicators: Performance will be assessed based on quality of work and meeting deadlines.
Top 3 Hard Skills Required Years of Experience
1. Minimum 3 years experience with Any Open Source DB (MYSQL or PostgreSQL) or SQL Server or SQL Azure DB
2. Minimum 5 years experience with Technical Support
3. Minimum 5 years experience with Azure Fundamentals and Azure PAAS (Desirable)
Hard Skills Assessments
Role and Responsibilities:
- Minimum 5 of experience is required in Technical Support Roles
- Administration support for SQL databases and/or Azure Cloud-based
- Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
- Must have knowledge of basics of Azure and SQL,
- Hand on experience in production support with Database experience
- Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
- Excellent understanding of Database concepts and deployments
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
- Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
- Experience working in a team environment, managing a diverse workload
- Ability to work independently, be adaptable to change and varied working hours
- Ability to take quick decisions, like when to escalate a ticket to next level
- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning and professional development.
- Experience in one or more of these areas desirable:
- Experience supporting Azure or other cloud-based solutions.
- Microsoft certifications in data platform or Azure technologies
- Basic Networking, Storage and Platform troubleshooting skills.
Summary:
The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
