Project Manager

Client : Meta

Position : Project Manager

Location : ONSITE - Menlo Park, New York City, Washington DC, or Seattle

Contract Length : 3 months

Pay Rate : 70 - 80 / hr

The Product & Regulatory Operations org is a vital part of Meta's commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Meta and Global Operations and in close partnership with product / eng, legal and XFN stakeholders.

The WhatsApp Operations team mission is critical in ensuring Meta's compliance and facilitates readiness for key legal and regulatory requirements. These critical obligations impact financial matters, online safety, scams, privacy matters, and global emerging regulations. This group creates processes to mitigate risks through increasingly efficient, scalable operations and use of cutting-edge technology.

As a Project Manager within our Trust and Safety team you will help set goals and priorities for core operational workflows, measuring the health and effectiveness of enforcement and legal / regulatory notice and takedown regimes against harms impacting our users. You will set strategy for key program investments to increase efficiency and improve operational processes and maturity. You will address new and emerging risks, and bring a product-driven mindset to balancing legal and regulatory obligations. A strong candidate will be highly effective at cross-functional leadership, influencing strategy, and ensuring strong workflow health and operational excellence.

Responsibilities :

• Set goals and execute strategy as a business owner for a core legal & compliance operational workflow(s), measuring effectiveness via metrics and key performance indicators, tracking resourcing and capacity and monitoring the overall health of the program.
• Build out and strengthen operational processes and systems to deliver on efficient reporting, innovative risk mitigation, and operational health.
• Program management to identify opportunities and see challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and execute on plans.
• Ideate and inform development of team goals. Work with team members on strategies for executing, measuring progress and sharing results that enable the team to identify efficiency gains and improvements, while developing and partnering on upstream product-driven solutions at scale.
• Expertly negotiate, assess, and communicate trade-offs for operational decisions with the broader cross-functional team to optimize processes and increase maturity.
• Hold stakeholders accountable when progress on operational readiness is in jeopardy, while maintaining respectful relationships in difficult situations.
• Drive effective, concise and persuasive program communications, including root cause analysis, internal / external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups.
• Understand Meta’s strategic, legal and compliance position and deliver outcomes that are aligned with our mission and recognized best in the industry.

Minimum Qualifications :