Demo

Service Desk Specialist

Apex Systems
Liberty, NC Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/11/2025

Position : Service Desk Specialist - 3rd Shift

Client : Government

Location : Fully onsite at Fort Liberty, NC

Clearance Requirement : Candidates must hold an active TS-SCI Security Clearance and CompTIA Security Certification to be considered for this role.

Estimated Duration : Long-Term Contract

Pay Rate Range : $25-35 / hr depending on experience

Shift Hours :

  • 3rd shift : 10 : 45 PM - 9 : 15 AM (Sunday - Wednesday)

Project Description : We are seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including networks, hardware, software, engineering, and specialized tools at the point of customer need to support the clients mission.

Day-to-Day Responsibilities :

  • Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
  • Deliver polite and friendly customer service.
  • Attempt to resolve as many incidents during the first contact, or at Tier I, and efficiently escalate incidents to higher Tier II or Tier III when required.
  • Document incident status and solutions in incident database tools.
  • Possess current working knowledge of computers, printers, laptops, and common Windows applications.
  • Work through various types of Tier II issues with telephone assistance.
  • Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
  • Possess comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
  • Possess comprehensive knowledge of desktop operating systems and applications.
  • Skills / Experience :

  • Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
  • Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access / storage, and other local procedures as required to ensure mission success.
  • Perform Level I / II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
  • Requirements :

  • Must have recent helpdesk experience and experience creating / adding / troubleshooting users within Active Directory.
  • Must meet the LCAT requirements : HS equivalent & 9 years OR AS Degree & 7 years, BS & 5 years, MS & 3 years.
  • Candidates must hold an active TS-SCI Security Clearance and CompTIA Security Certification to be considered for this role.
  • If interested, please apply or send your resume to [email protected]

    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

    Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

    Salary : $25 - $35

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