Sr Business/Systems Analyst

Job#: 2071648

Job Description:

Apex Systems is hiring a Business Systems Analyst to join a growing client in Denver supporting the conversion from an on-premises Cisco Call Manager to Cisco Webex Cloud Calling platform.

Onsite Requirement: 1-2 days onsite per week in Denver, CO

Duration: Contract through 2025, with the potential to extend

Compensation: $55-65/hr

The Senior Business Systems Analyst will be responsible for providing support and telecom analysis for the conversion from an on-premises Cisco Call Manager to Cisco Webex Cloud Calling platform

They will perform requirements gathering, transforming business requirements into technical requirements, documentation, verification, refinement of new requirements, and process flows. This SA will support User Acceptance Testing when needed. The SA will report directly to the Network and Voice Engineering Manager but will receive day to day direction from a project manager and the Tech Services Voice Engineering technical team.

Responsibilities:

• Work an aggressive timeline to gather telecommunications user data from various agencies
• Partner with Tech Services Network and Voice Engineering Team to understand known and needed business processes, system requirements, and integration requirements
• Create and maintain functional process analysis documentation such as data mapping, call flows, and technical requirements documents which identifies and recommends resolution of any process/system/integration-related gaps with the pre-existing Cisco voice system provided by the project team
• Perform technical process evaluation, analysis, along with recommending data collection methodologies
• May provide go-live support and immediate post-production support activities as needed
• Follow TS best practices, including documentation, project methodologies, and change management processes
• Finding the appropriate users for the next migration based on department and location
• Finding phone numbers for those users from CUCM, CUC, Unity, and Workday
• Sending emails to managers/users to verify those numbers, along with the list of questions the team has already defined
• Find out if there are any public area phones in the locations to be migrated
• Interviewing managers for and document any "special telephony needs" (Shared Lines and their users, Hunt Groups and their associated users, Call Handlers, Group Voicemail boxes and the email address with their associated users, Pickup Groups
• Cross checking the responses from managers/users on the phone number list to verify numbers
• Coordinating with the Network and Voice Engineering team on each step
• Verify user/number/location list is updated with all information found
• Handoff list to Operations Team after migration is completed so they can pick up phones from desks.
• Work cooperatively with Tech Services Engineers, Cisco value added reseller ANM (Advanced Network Management), Project Management, and Tech Services Leadership

Qualifications:

Minimum three years of current, professional experience analyzing and improving applications which should include at least two years of experience performing lead-level work for multi-sized projects.

• Basic Knowledge of Telephony features and functions or voice solutions
• Understands telecommunications, contact center and omnichannel functions and management
• Have experience with database collection methodology
• Have experience with digital and analog Telecommunications systems
• Gather, refine, and validate complex business requirements, interdependencies, potential risks, and issues
• Have experience with writing user requirements
• Experience creating technical and functional system specifications and translate requirements to Voice Engineers
• Have experience with data mapping activities
• Have experience with creating and maintaining flow diagrams using Lucid Charts and/or Microsoft Visio and Microsoft Excel
• Have experience identifying, recommending, and delivering recommendations which improve the overall project cadence
• Have excellent team collaboration, delivering results with peers, customers, and vendors
• Helpful but not required includes:
  • Have experience working Cisco Call Manager, Unity voice mail, and AWS Connect Cloud Call Center
  • Have experience in the public sector, at the municipal/county level

If you are interested, please email a copy of your resume to Emily Pentico at

?Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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