Sr. Operations Business Analyst

Job#: 2057340

Job Description:

Description: Overview:

This role will be a key contributor to the Marketplace Partner Payments Financial Operations team with a primary focus on Payments Compliance as well as more general payment related activities.

In this role, you will partner cross-functionally to understand the seller journey, how data is data collected and managed for the purpose of tracking and controlling seller compliance and mitigating the exposure resulting from non-compliance and fraud.

Specific areas of focus include:

• How sellers provide and change their tax and payment information
• Ensuring that the data is properly formed and verified
• Managing data sharing across teams and our payment processors
• Ensuring data integrity and adhering to data privacy guidelines
• Data analysis and reporting
• Process automation and complex system integrations
• Implementing internal and regulatory mandates in a user centric context where clarity and consistency of the user experience are leveraged to maximize adoption and minimize seller friction/attrition
• Interface design and user interaction flows
• Understanding and resolving operational issues in coordination with support teams
• Ability to develop user support documentation to be used by support teams
• General payments, accounting and finance concepts
  
  

Key Success Criteria

• Strong analytical aptitude
• Driving ownership and accountability
• Strong customer advocate
• Excellent people skills
• Uses data and analysis to drive decisions
• Fosters trust with internal partners
• Values team dynamics and inputs
• Commitment driven
• Attention to details
• Bias for action
  
  

Qualifications

• Business/Finance degree with minor in Computer Science/Statistics or Computer Science/Statistics with a minor in Business/Finance
• Strong organizational skills (PMP, ACP certification)
• Excellent SQL and Excel skills
• Ability to analyze large datasets, summarize findings and make actionable recommendations
• Experience with agile/lean principles to effectively manage requirements, prioritize workstreams and drive quality implementations
  
  

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.