Supply Chain ERP Systems Analyst

Job Summary

We need an Analyst to partner and collaborate with our Supply Chain teams to learn, grow and make a positive difference in the lives of our patients. The Analyst plays a critical role in the ongoing development, testing and maintenance of Supply Chain processes and systems. They will ensure data integrity, develop and generate reports, and provide functional & technical support. Using their analytical and problem-solving skills, the Analyst collaborates with Finance, Human Resources, Information Technology, and Operational teams to continuously improve business processes and enterprise platforms.

Responsibilities and Essential Functions

System Configuration and Administration

• Configure Workday and related systems to meet specific business requirements
• Develop new functionalities and modules to support evolving processes
• Troubleshoot and resolve basic and intermediate issues and escalate more advanced or complex items as needed

Business Process Improvement

• Identify opportunities for process improvements and automation
• Collaborate with other teams to implement touchpoint enhancements and optimize workflows to improve efficiency and accuracy

Data Management and Reporting

• Maintain data accuracy and integrity
• Generate standard and ad hoc reports and audits to support Supply Chain and other operational needs

Integration Development

• Assist in designing and implementing integrations between the Supply Chain systems and other internal or third-party systems
• Ensure seamless data flow and communication across systems
• Assisting in monitoring and error resolution of integrations

System Upgrades and Testing

• Participate in system upgrades and releases, ensuring new features and enhancements are thoroughly tested
• Assist in the adoption of new system functionalities and features

User Support/System documentation

• Develop and maintain standard operating procedures for business processes
• Maintain detailed documentation of system configurations, customizations, and integrations
• Maintain user guides, references and documentation
• Support end users of the SCM systems

Compliance and Security

• Ensure compliance with data privacy and security policies and procedures
• Assist in the preparation for audits by providing necessary documentation and reports
• Maintain confidentiality and security of sensitive data

Continuous Improvement

• Stay informed and participate in the latest best practices, user group and community opportunities and other external resources
• Propose and implement continuous improvements to Supply Chain systems

Qualifications (minimum requirements):

Minimum Education Level

• Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a related field

Minimum Work Experience

• 1 year experience in Supply Chain systems support and development, preferably with Workday

• 2 years of general experience and familiarity with Supply Chain processes and practices

• Preference towards Healthcare industry experience.

• Experience working with a services and support tool, preferably ServiceNow

Knowledge, Skills and Abilities (KSAs) [Optional]

• Excellent communication and collaboration abilities

• Excellent time management skills with the proven ability to meet deadlines.

• Strong technical, analytical and problem-solving skills in complex situations

• Detail-oriented with a high degree of accuracy

• Ability to learn and adapt to new technologies quickly.

• Creativity in developing new system functionalities and improving existing ones.

• Strong commitment to providing exceptional support to end-users.

• Ability to handle inquiries with patience and professionalism.

• Ability to work effectively in a team environment.

• Proficiency in Workday Supply Chain Management related configurations and customizations

• Knowledge of system integration concepts, tools and protocols

• Proficiency in reporting tools and related concepts

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)