What are the responsibilities and job description for the Support Services Representative position at Apex Systems?
Position Summary
The ideal candidate for this role will have a proven track record of delivering exceptional customer experiences through technical support. As a Support Services Representative, you will be an integral part of our team, working collaboratively to resolve complex technical issues.
Main Responsibilities:
- Deliver timely and effective technical support to internal employees and partners
- Develop strong relationships with regional and international partners to drive business growth
Essential Skills:
- 1-3 years of experience in technical support roles
- Outstanding communication and interpersonal skills
- Able to work independently and as part of a team
- Highly organized with excellent time management skills
Technical Proficiency:
- Familiarity with ITSM Remedy is a plus
- Experience with Microsoft Office Suite and other productivity tools
- Ability to learn new technologies quickly
