Demo

Technician-NOC (Net) - II

Apex Systems
Cary, NC Full Time
POSTED ON 1/23/2025
AVAILABLE BEFORE 4/7/2025

Job# : 2055370

Job Description :

Apex Systems is hiring for a NOC Technician in Cary, NC! To apply, send your resume to .

Period :  12 / 01 / 2024 to 06 / 01 / 2027

Working Model :  Hybrid-Verizon

Location : Cary, NC

Pay Range : 38$$ / hourly

Targeted Years of Experience : 3-5 years

Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.

When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.

Maintaining devices in customer networks.

Documenting every interaction using one of many tool sets provided.

Advocating for customers by escalating unresolved issues to the next level of support.

Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests / incidents within agreed Service Level Agreements (SLAs).

Maintaining user, customer, and departmental confidentiality at all times.

What we’re looking for...

You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

Youll need to have :

Bachelors degree or relevant work experience.

Fluency in English (written and verbal).

Experience with networking (, routing, switching, and wireless technologies).

Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).

Ability to obtain a Government Confidential Security Clearances

Even better if you have one or more of the following :

A degree in IT.

A degree in Information Technology (IT).

Cisco certification (, CCNA or JNCIA).

Experience in a service provider or a service desk environment.

Understanding of ITIL methodology.

Computer knowledge (ideally with ticketing software).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Salary : $38

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Technician-NOC (Net) - II?

Sign up to receive alerts about other jobs on the Technician-NOC (Net) - II career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$77,926 - $103,210
Income Estimation: 
$100,915 - $131,460
Income Estimation: 
$77,926 - $103,210
Income Estimation: 
$100,915 - $131,460
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$62,283 - $82,523
Income Estimation: 
$77,926 - $103,210
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Apex Systems

Apex Systems
Hired Organization Address Washington, DC Full Time
This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your rec...
Apex Systems
Hired Organization Address Johnston, IA Full Time
Job# : 2056223 Job Description : Contract Analyst Des Moines, IA area (Hybrid on-site) Analyst will assist team members ...
Apex Systems
Hired Organization Address Shelton, CT Temporary
Job# : 2058572 Job Description : Apex Systems is seeking a Packaging Engineer to join our esteemed client located in She...
Apex Systems
Hired Organization Address Phoenix, AZ Full Time
Apex Systems is currently searching for a SCADA Field Engineer to join our Utilities client. This individual will be tra...

Not the job you're looking for? Here are some other Technician-NOC (Net) - II jobs in the Cary, NC area that may be a better fit.

NOC Technician I

Bandwidth Inc., Raleigh, NC

Low Voltage Technician

Next Level Technician, Raleigh, NC

AI Assistant is available now!

Feel free to start your new journey!