Technology Support Specialist - Mendota Heights

Job# : 2051742

Job Description :

Our great client in Mendota Heights, MN has an immediate opening for a Technical Support Specialist. If you are interested please apply with resume to .

As  Technology Success Specialist (TSS)  you will serve as a member of the corporate technology support staff and work out of an affiliate owned office within the United States. While you will report to corporate, youll work closely with and support the needs of the onsite leadership team.

This role will act as an IT support resource and be responsible for providing both Level 1 and 2 operational productivity assistance to internal customers. Your high-reaching mission will be to build professional relationships and credibility that lead users to continue to adopt technology, see it as an invaluable tool to their success, and view you as the "go-to" expert who will support their technology needs. You will focus on hardware primarily (computers, network) and partner with the local Technology Productivity Consultant / Trainer (TPC) who will train and support the staff on a wide variety of software. Additionally, you will provide 100% technology support across your assigned network of offices and across technologies, including all office equipment & technology beyond computers ( mobile devices, printers and more).

Specifically, you will be responsible for :

• Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated to a Senior Technician in Milwaukee
• Managing proprietary software changes and the introduction of new and highly complex technologies
• Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
• The resolution of all field computer associated problems
• Supporting the Technology Service Center (TSC) management by collecting, analyzing, interpreting, and recording highly technical and diverse data required for both problem identification and effective maintenance of the Field’s computer system
• Leveraging a ticketing system to manage workflow
• Working occasionally with vendors; tracking service agreements
• Maintaining appropriate inventory to get new users up and running in short order

Bring Your Best! What this role needs :

To meet the basic qualifications for this role you must have :

To be a strong fit for the Technology Success Specialist opportunity, you will have :

In addition to your technical skills, success will require the following core competencies and characteristics :

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.