What are the responsibilities and job description for the Training Specialist position at Apex Systems?
Job Title: Training Specialist (Seasonal)
Location: Milton, MA
Rate: Negotiable based on experience
Duration: Contract starting ASAP with high potential for extension or conversion
Shift: 3:00pm - 11:00pm ET (with some flexible days)
Position Description:
Our ideal candidate will have excellent customer service and communication skills, both written and verbal. The ability to multi-task is paramount; you’ll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player.
Responsibilities:
- Greet end users and help them log into Teams sessions, ensuring they have everything needed for success. Help end users have a positive start to training by making a great first impression.
- Serve as the main point of contact in the event of an IT/network issue, printing issue, or classroom issue.
- Follow identified protocols for issue resolution for classroom events.
- Escalate any urgent issues to appropriate leadership.
- Ensure classes are running smoothly and monitor students while a teacher instructs remotely.
- Maintain classroom protocols.
- Provide an end-of-day recap to training leadership
- Manage seat reservations and a shared email inbox for their respective site.
Requirements:
- Strong soft skills, including excellent customer service, communication, and interpersonal skills
Nice to Haves:
- Level 1 IT Support/troubleshooting
- Any exposure to Epic or similar EHR systems
- Experience in a Healthcare or Clinical setting
Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, including 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit.
