Workfront Administrator

Job#: 2069206

Job Description:

Workfront Administrator

9 Month W2 Contract

Location: US, Remote

Rate: 65/hr W2

Overview: The Payments Platform team is seeking an experienced Workfront Administrator to own, manage, and optimize our Adobe Workfront instance. This role is critical to scaling our operations and increasing the velocity of new Form of Payment (FOP) launches. You will be responsible for ensuring the platform effectively supports our evolving business needs, with a strong focus on onboarding new cross-functional teams and new users from existing teams, providing excellent user support, and driving continuous improvement within the Workfront environment.

Responsibilities:

• Platform Administration: Manage the day-to-day administration of Adobe Workfront, including system configuration, permissions, layout templates, default settings, and overall system health.
• Onboarding & Enablement: Lead the onboarding of new internal teams and new users from existing teams onto Workfront, ensuring a smooth transition and adoption for FOP launch processes.
• Configuration & Customization: Design, build, test, and deploy Workfront solutions including custom forms, project templates, task lists, approval workflows, dashboards, and reports tailored to the needs of FOP launches and supporting teams.
• Training & Support: Develop and deliver comprehensive training materials and live sessions for new and existing users. Provide high-touch ("white glove") support, troubleshoot user issues, and act as the primary Workfront subject matter expert for the Payments organization. Act as 1st POC and reviewer of all inbound tickets, route to appropriate team in support, then review work when complete. Support our teams with regular weekly office hours for ad hoc support.
• Requirements Gathering: Partner closely with stakeholders (PMO, TPMs, xFN teams) to understand their workflows, identify pain points with current workflows and (both within/outside of Workfront), and translate into requirements for system enhancements, scalable alternatives to operational processes, or tool improvements.
• Process Improvement: Translate user feedback and requirements into actionable Workfront configuration changes or documented requirements for technical teams (e.g., for integrations or advanced automation).
• Documentation: Critically analyze the existing Workfront documentation and lead project to overhaul, tailoring content to better meet the needs of our users and how they use the tool today.
• Best Practices: Stay current with Adobe Workfront releases, features, and industry best practices, proactively recommending improvements and optimizations. Lead monthly Lunch & Learns.

Qualifications:

• Bachelors degree or equivalent practical experience.
• 7 years of creating technical and operational documentation and creating training materials for different user personas for delivering onboarding training based on their needs.
• 5 years of experience in systems administration, preferably with enterprise SaaS platforms.
• 5 years of direct, hands-on experience administering, configuring, and implementing Adobe Workfront (or Workfront prior to Adobe acquisition).
• Demonstrated proficiency in building complex Workfront objects (custom forms, project templates, calculated fields, reports, dashboards, approval paths).
• Relevant Adobe Workfront Certification(s), such as:
  • Adobe Workfront Project Manager Professional
  • Adobe Workfront Core Developer Professional / Expert
• Strong understanding of project/program management methodologies and processes.
• Strong understanding of Workfront modules (Roadmap, Resource Balancing)
• Excellent verbal and written communication skills, with experience delivering trainings and gathering feedback.
• Proven ability to gather business requirements, identify pain points, and translate them into proposals for technical teams to action and become effective system solutions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to work independently in a fast-paced, high ambiguity environment and manage competing priorities.

Preferred Qualifications:

• Experience supporting Workfront in a large, complex enterprise environment (>1000 users).
• Experience onboarding new teams or departments onto an existing enterprise platform.
• Experience with Workfront 1P integrations (APIs).
• Experience with Adobe Workfront Fusion.
• Demonstrated experience providing dedicated end-user support and developing tailored training programs.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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