What are the responsibilities and job description for the Service Desk Technician position at Apex Tech Corporation?
Job Description
Job Description
Our company is a leader in Managed IT Services in the Carolinas. We have been chosen by our employees as one of the Best Places to Work for three years in a row. We have a distinctive way of doing business that makes us different from others. Our commitment to customer happiness, innovation, and constant improvement fuels our achievement, allowing us to provide outstanding outcomes to our clients.
PRIMARY JOB FUNCTIONS
IT Support services for Microsoft related technologies : Hyper-V, Windows Server, Exchange, Active Directory, Office 365, etc.
Technical services and support at the network level : WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution support : VPN, Terminal Services, and Citrix.
Line of Business Application support for all client environments.
System documentation and consulting services to include system reviews and recommendations.
KNOWLEDGE, SKILLS, and ABILITIES REQUIRED
Professional IT Certifications, such as : Microsoft MCP, MCSA, or MCSE, etc…
The following tools are used every day : Connectwise, Labtech, ScreenConnect, IT Glue, & Windows 10.
Interpersonal skills : such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness : ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast moving environment.
EDUCATION AND WORK EXPERIENCE
BA / BS, preferably in computer science or a related field.
3 years of IT or related experience.
Our employees LOVE what they do.
They are natural problem solvers.
They are at the top of their game and proud of it.
They learn new technologies on their own and love to share their opinions with teammates.
They are self-starters and self-managers.
When extra effort is needed, our employees don’t have to be asked.
BENEFITS
Competitive salary based on experience and qualifications
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