Pre-Sales Engineer

Company: Apex Technology Management (MSP), A New Charter Technology Company

Opportunity Title: Pre-Sales Engineer

Compensation: $90k (DOE), Sales Commissions and MBO Incentives.

About Apex

Apex Technology Management, a member of the New Charter Technologies family, stands as an acclaimed Managed IT services provider, earning admiration from clients and envy from competitors. As a recipient of the prestigious MSP of the Year Award for 2023 by Channel Futures, our company exemplifies both agility and rapid growth. Our unparalleled technology services, including Managed services, cloud solutions, cybersecurity, and professional services, are in high demand across the expansive landscape of California.

As part of our continued success, Apex Technology Management is actively seeking a Pre-Sales Engineer with a blend of technical expertise and business acumen. If you aspire to be part of a team characterized by mutual respect, hard work, integrity, and professionalism, and you meet the specified qualifications, APPLY TODAY!

Our Mission and Core Values

Our mission at Apex is to transform organizations and lives through innovative technology solutions. This heartfelt and passionately lived out Mission coupled with our Core Values is the driving force behind all we strive to accomplish. Simply stated, we are a company who believes that we can and are transforming organizations and people's lives through who we are and the innovative technology solutions we provide!

Our Core Values (IT Techs)

• I - Integrity: Always do the right thing even when it’s hard. Be honest and true, conducting every part of our business with the utmost integrity. 
• T- Teamwork: Work together as a team, valuing one another, and putting the needs of the team above one's own needs.

• T - Transformation: Be focused on and committed to accomplishing our mission. Positive transformation for our clients, our team members, and our communities.
• E - Excellence: In every aspect. Our work environment. Our communication with our clients. In the work we do. And in the things no one sees. Be dedicated to being the absolute best.
• C - Customer Service Obsession: The “CORE” core value. Always go the extra mile for our clients. Be obsessed with providing the very best experience to our clients.
• H - Humility: We always have something to learn from someone else. Be open to always learning more.
• S - Security: We are a security first company. We take the incredible trust our client’s place in us seriously. We take extra precautions to keep our clients safe and secure.

This is what keeps us rowing in the same direction as we create and maintain small business and enterprise level computer and network infrastructures. Most importantly, we truly care about our employees and our clients. We are genuinely committed to exhibiting compassion, concern, and care for our clients, employees, community, and the world. We implement the right solutions, the right way, the first time and every time. Above all, we are the safe choice – the right choice – for those who realize the importance of well-managed information technology.

We demonstrate what it means to be a "People First" culture, committed to providing employees with an environment where their talents can flourish. Leading with integrity and excellence, we are committed to providing exceptional customer service to the clients that we have the privilege to serve.  We are a growing company seeking the best employees in the business.

If this is you, and you wish to be a part an amazing team of down to earth people who like to work together and have fun together, you’ll be an integral building block of something great: a rapidly growing company headquartered in Redding, CA but expanding throughout the state of California. We can't wait to hear from you, APPLY TODAY!

Our employees can tell you that the perks are nice, but it’s the team that you work with that really makes Apex a great place to be. We offer competitive pay, benefits, and long-term career growth opportunities. Apex has a strong reputation as the best MSP in the north state. We are committed to integrity and excellence in customer service. Let’s consider our future together. APPLY TODAY!

Benefits and Perks

• Competitive Wages Commission
• Health, Dental & Vision coverage 
• 401k with up to 5% company match.
• Training and coaching on our business. 
• Opportunity for growth and advancement 
• Paid Vacation / PTO 
• Education/tuition reimbursements
• Technical and leadership training opportunities
• Generous Quarterly Profit-Sharing Bonus Plan.
• Gym membership
• Paid time off to volunteer in an organization close to your heart.
• And more!

Job description Summary 

The role of the Presales Engineer is pivotal in facilitating technical sales, guiding customers in aligning their business objectives with innovative IT solutions. This professional engages with qualified customers to adeptly execute the Apex Technology Management process, ensuring a seamless alignment of technical scope and services. A key responsibility involves communicating authentic value propositions to customers, fostering enthusiasm for their journey with our solutions.

In addition to maintaining a high level of proficiency in enterprise technology, the Presales Engineer caters to a diverse clientele, including SMBs, government municipalities, and the Department of Defense. The focus is on collaboratively devising and implementing strategies that propel clients towards enhanced success.

As a dynamic contributor, you will assume the role of a solutions architect or lead in the creation of proposals, overseeing aspects such as pricing and optimizing the quality of client solutions. Your expertise and commitment are instrumental in driving impactful and tailored IT solutions for our valued customers.

Primary Responsibilities  

• Utilizes IT product and service knowledge to understand the operational and financial impact to customers via proposals whilst recommending the appropriate solutions.  
• Solution execution from preliminary site visit, proposal generation, kick off, quality control, and account maintenance.  
• Design customized IT solutions that align with clients’ long-term goals and technology needs, considering technical feasibility and practicality.  
• Develop comprehensive solution architectures, technical documentation, and presentations.  
• Participate in the completion of submitted RFI/RFP documents, bid coordination, prospect qualification, discovery and requirement gathering, product demonstrations, technical discussions, and design solution proposals.  
• Participate in client relationship and retention activities.  
• Engage with clients during pre-sales meetings and discussions to showcase the technical aspects of our solutions.  
• Collaborate with internal teams, including project managers and engineers, to ensure seamless transition from pre-sales to implementation.  
• Stay up to date with the latest technology trends and MSP best practices and emerging solutions.  

Skills & Experience 

• 5 years of experience in an IT related or engineering position. 
• 3 years in a customer facing sales or presales position. 
• IT MSP Industry experience required. 
• Bachelor’s degree in: Computer Science, Information Technology, Engineering, or Business preferred. 
• In-depth understanding of IT Infrastructure, Cloud Services, Network Solutions, and Managed Services.  
• Strong understanding or knowledge of the public sector strongly preferred. 
• Strong business acumen. 

Preferred Attributes  

• Ability to understand, document, and transform processes to improve efficiency.  
• Understands the complexity of a fast-paced technology business and works well in a matrix organization.  
• Strong ability to translate high-tech concepts into clear and understandable terms for non-technical stakeholders.  
• Excellent communication and presentation skills.  
• Problem solving mindset and have the ability to think creatively to design effective solutions.  

Preferred Certifications 

• CompTIA, CCNP, CCNA, CISA, or CISSP  

Physical Requirements 

Work is primarily knowledge-worker oriented using computer systems.  Occasional exertion and lifting of up to 20 pounds to move office or computer equipment.  Occasional crawling, kneeling, and squatting.  Constant use of computer (keyboard/mouse), and phone.  Visually inspects, prepares, and analyzes data & figures, views computer constantly.  Occasional travel (car).  Occasional exposure to outdoor environmental conditions as a result of travel. 

Apex Technology Management is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Apex recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.