Office Manager

Job Description

Job Description

Job Title : Office Manager

Job Type : Full-Time

Location : Woodland Park, Colorado

Application Deadline : Position will remain open until filled

Pay : $60,000.00 - $70,000.00 Hourly

About Us :

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you an organized, customer-focused professional looking to take on a leadership role in a fast-paced industry? We are seeking a dedicated Office Manager to oversee day-to-day office operations while ensuring top-notch customer service.

Job Summary :

The Office Manager will lead and manage the customer service team to ensure excellent customer support and satisfaction. This role involves overseeing the daily operations of the customer service department, resolving complex customer issues, and implementing strategies to enhance the customer experience. The ideal candidate will have strong leadership skills, a customer-centric approach, and a proven track record in managing customer service teams.

Key Responsibilities :

• Customer Service Leadership – Supervise the customer service team, handle escalations, and enhance service policies to improve client satisfaction.
• Office Administration – Manage office operations, supplies, schedules, and internal communication to keep everything running smoothly.
• Billing & Invoicing – Oversee invoicing, payments, and account management, working closely with finance to ensure accuracy and timely processing.
• Process Improvement & Compliance – Streamline workflows, ensure adherence to industry regulations, and implement system improvements.
• Team Coordination – Act as a liaison between customers, operations, and field teams, ensuring seamless service delivery and effective communication.
• Other job-related duties as assigned

Qualifications :

Education :

Associate’s or Bachelor’s degree in Business Administration, Management, or a related field (or equivalent work experience)

Experience :

Leadership and Team Management :

Customer Service Operations :

Customer Relations :

Process Improvement :

Reporting and Analysis :

Compliance and Safety :

Working Conditions :

Compensation & Benefits :

As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Salary : $60,000 - $70,000