What are the responsibilities and job description for the Member Service Generalist -Cecil County position at APGFCU?
SUMMARY :
Under the general supervision of branch management, develop new business through the promotion of credit union products and services to new and existing members. Responsible for generating new and increased loan volume. \Uncover member needs through personal contact and cross-sell products, automated services and other services to meet member needs as outlined in established credit union goals. Assist branch management by making recommendations on refunding fees and charges to members. Perform a variety of savings and loan related services and process teller transactions.
ESSENTIAL DUTIES & RESPONSIBILITIES :
Member & Teller Service :
- Provide consistent, courteous and personal service to members.
- Analyze member needs, match products and services to maximize member relationships with credit union and increase member wealth. Conduct outbound calls to existing and potential members to develop loan needs and solicit new loan business.
- Demonstrate the use of automated services to new and existing members in order to increase the percentage of members oriented to alternative channels.
- Open new accounts, service existing accounts and complete transactions such as deposits, withdrawals, loan payments and check cashing for members.
- Review member account problems and make determinations on refunding fees and charges within authority, as warranted by the circumstances.
- Perform routine maintenance on deposit accounts, certificates of deposit and individual retirement accounts.
- Accurately perform teller transactions and balance daily activities.
- Verify and balance cash drawer and assist with branch and negotiable item settlement.
Sales Expectations :
Loan Service :
Membership Development :
product innovation.
visiting local businesses and staffing community events.
Quality Control :
quality products or services.
demonstrating professional service skills and financial integrity, as due course of business.
Other :
ADDITIONAL : Responsible for completion of applicable training and compliance on federal regulations and
APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information
Security as examples, if applicable).
QUALIFICATIONS :
EDUCATION : High School Diploma or equivalent with additional specialized training equivalent to two
years college, experience can be credited in lieu of education.
EXPERIENCE : One-year sales experience required. One to two years financial services experience,
specifically with deposit and lending products and proficiency in interviewing loan applicants preferred.
KNOWLEDGE, SKILLS, AND ABILITIES : Have knowledge of financial institution products and
services, skills in communications, customer service, human relations, on-line computers and business math.
Have an ability to work independently and as part of a team and problem solve. Must be numbers and detail
oriented and have ability to multi-task.
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. While performing the duties
of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects,
tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The
employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and / or
move up to 30 pounds. Specific vision abilities by this job include vision, distance vision, color vision,
peripheral vision, depth perception and the ability to focus.
