Service Coordinator / Assistant Project Coordinator

Job Summary: 

We are seeking a highly organized and detail-oriented Service Coordinator / Assistance Project Coordinator. This position will manage and coordinate service requests, ensuring timely and efficient delivery of support services to clients. The Service Coordinator will act as a liaison between clients, technicians, and internal teams to streamline operations and enhance customer satisfaction. In addition, this position will also act as an assistant project coordinator assisting with Job and Customer Setups, Work Order creation for time and material jobs and process material orders and customer billings.  

Key Responsibilities: 

• Service Request Management: 

• Receive and process service requests from clients, ensuring accurate and timely assignment to appropriate technicians. 

• Schedule and coordinate service appointments, balancing technician availability with client needs. 

• Track and manage the status of service requests, providing updates to clients and internal teams as needed. 

• Communication and Coordination: 

• Serve as the primary point of contact for clients regarding service requests, inquiries, and status updates. 

• Communicate effectively with technicians to ensure they have the necessary information and resources to complete service tasks. 

• Coordinate with other departments, such as sales and operations, to address any issues or requirements related to service delivery. 

• Documentation and Reporting: 

• Maintain accurate records of service requests, appointments, and technician activities in the company’s service management system. 

• Prepare and review service reports, ensuring they are complete and accurate. 

• Analyze service data and provide insights to improve service delivery and operational efficiency. 

• Customer Service: 

• Provide exceptional customer service, addressing client concerns and resolving issues in a professional and timely manner. 

• Follow up with clients to ensure satisfaction with the service provided and address any additional needs or feedback. 

• Identify opportunities for improving client experiences and service processes. 

• Process Improvement: 

• Identify and implement process improvements to enhance the efficiency and effectiveness of service coordination. 

• Develop and maintain standard operating procedures (SOPs) for service coordination tasks. 

• Collaborate with the Service Manager and other team members to address operational challenges and implement solutions. 

Requirements: 

• Education and Experience: 

• High school diploma or GED required; associate degree or higher in Business Administration, Management, or a related field preferred. 

• Minimum of 2 years of experience in a customer service or administrative role, preferably in a service-oriented industry. 

• Experience with service management software or scheduling tools is a plus. 

• Technical Skills: 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and service management software. 

• Strong organizational and time management skills, with the ability to handle multiple tasks and priorities. 

• Basic understanding of technology systems and services is desirable. 

• Soft Skills: 

• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members. 

• Strong problem-solving abilities and attention to detail. 

• Ability to work independently and as part of a team in a fast-paced environment. 

• Other Requirements: 

• Valid driver’s license and reliable transportation may be required for on-site client visits. 

• Ability to pass background checks and security clearances as required. 

• Willingness to work flexible hours if needed. 
• Ability and willingness to travel as needed.

Desired Qualities: 

• Customer-focused with a strong commitment to providing high-quality service. 

• Proactive and self-motivated, with a strong work ethic and dedication to achieving results. 

• Adaptable and flexible, with the ability to manage changing priorities and handle pressure effectively. 

Benefits: 

• Competitive salary 

• Health, dental, and vision insurance 

• 401(k) with company match 

• Paid time off and holidays 

• Professional development opportunities 

• Performance-based bonuses 

Salary : $25 - $29