What are the responsibilities and job description for the PATIENT ENGAGEMENT SPECIALIST position at Apicha Community Health Center?
Apicha Community Health Centers mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase we care embodies everything that Apicha does. Whether its our approach to otherized people, the LGBTQ community, individuals living with HIV / AIDs, or anyone else who walks through our doors, we show all of our patient s the same amount of dignity and respect.
We care is what we live and breathe; its an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others.
Position Summary :
We're looking for a committed, professional full-time Patient Engagement Specialist for our Jackson Heights location. The ideal candidate is someone who is empathetic, friendly with excellent communication skills. The Patient Engagement Specialist will utilize referrals, CRM tools, etc. to enhance and increase patient engagement. Take inbound referrals (website, calls) from patients or health care organizations, describe Apicha services, schedule new patient intakes and refer to other services as needed. Make follow-up outbound calls to prospective or existing patients to discuss Apichas services and schedule appointments. Utilize phone, scheduling, and CRM tools to manage call results data and scheduling, ensuring the highest quality customer service in every interaction.
Qualifications :
- High school diploma / GED reequired, college education preferrred.
- bi-lingual (Spanish or Mandarin) preferred.
- Adept at learngin and using computer systems
- Familiarity with eClinical Worsk, Sales Force, Outlook.
- Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly.
- Ability to work available shifts between 9 : 00 a.m. - 7 : 30 p.m. EST
- Experience in customer service or sales role preferred
- Strong written and oral communication skills including ability to communicate effectively with all level of patients and employees
- Strong time management skills and keen eye to detail.
- Ability to manage all situations in a calm and positive manner.
At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.
We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation. If this sounds like the place for you, please feel free to apply today!
