Deskside Support

Duration : 12 months Job description : Responsible for installing, maintaining, servicing and repairing (break-fix) desk-side computer-related products and legacy systems which include hardware, software, networking and operating systems. The equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.Provides call-taking and site-specific supportProvides maintenance and support on legacy productsInstalls and maintains PCs and associated software, networks, servers and peripheralsHigh level of expertise in PC operating systems i.e. Microsoft / Linux / Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products. Supports network products from operational and maintenance perspectivesPerforms installs, moves, adds and changes (IMACs) as requiredTests and certifies PCs, networks, servers and client-approved applicationsProvides follow-up on problems or escalation, takes responsibility for potential or desired follow-upEnsures customer satisfaction by advising customers on preventative maintenanceMaintains a functional understanding of company service solutionsMay lead and direct the work of othersMay have Project Management responsibilities for smaller less complex projectsMaintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction.Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUSMCP, MCDST, and / or MCSE Certification desired but not required.HP, Dell, Toshiba, and IBM certifications strongly preferredPreferred Skills : Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops.Experience in troubleshooting software and hardware problemsKnowledgeable in servers, storage systems, Microsoft / Linux / Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capabilityAbility to test and certify PC, networks, servers and software applications and associated peripheralsAbility to gain knowledge of and follow up on client specific internal procedures and service delivery requirementsExcellent analytical and communication skills (verbal, written and interpersonal)Ability to work and plan tasks independently, tolerance for stressQuality oriented with attention to DetailExperience : 8 years