What are the responsibilities and job description for the Help Desk Support position at Apidel Technologies LLC?
Duration : 4 monthsShift Timing : 08 : 00 AM - 05 : 00 PM CSTPosition Overview : We are seeking a motivated and skilled Team Manager to oversee staff insurance processes and manage the imaging and configuration of computer devices within the Comcast region. This role requires providing hardware and software support, ensuring seamless operations, and fostering a collaborative and efficient team environment.Key Responsibilities : Manage and lead a team responsible for staff insurance processes and IT device imaging.Provide first-line telephone technical support for hardware and software systems, ensuring timely troubleshooting and issue resolution.Configure and customize computer systems (Windows and iOS devices) to meet organizational standards and needs.Respond to basic inquiries about the installation, operation, and usage of devices and software.Maintain organized documentation and reporting to track support tickets and resolutions.Communicate effectively with stakeholders and team members, ensuring clarity and collaboration.Act as a self-starter to identify opportunities for process improvements and operational efficiency.Must-Have Skills : Exceptional troubleshooting abilities.Proficiency in configuring computers and software systems.Strong communication skills, both verbal and written.Proactive, self-motivated mindset with a strong sense of initiative.Skills and Qualifications : Strong organizational skills with the ability to multitask and prioritize responsibilities.Experience in providing technical support for both hardware and software systems.Familiarity with Windows and iOS devices, including installation and configuration.Warm and responsive interpersonal skills, with the ability to build positive relationships across teams and stakeholders.Ability to work independently and as part of a team in a fast-paced environment.
