What are the responsibilities and job description for the Manager, Application Development (CRM) - Scottsdale AZ position at APL Logistics?
Job Description
Overview :
We are seeking a hands-on CRM Development Manager to join our team. In this role, you will be responsible for leading the development and implementation of our CRM solutions. You will work closely with various departments to ensure that our CRM system meets the needs of the business and enhances our customer engagement strategies.
Responsibilities
Responsibilities :
- Lead technical implementation of Dynamics CRM overseeing a small team working with external partners.
- Lead the development and customization of CRM solutions to meet business requirements.
- Manage a team of CRM developers, providing guidance and support to ensure successful project delivery.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Oversee the integration of CRM with other business systems and applications.
- Ensure the CRM system is optimized for performance and scalability.
- Provide training and support to end-users to ensure effective use of the CRM system.
- Stay up-to-date with the latest developments in CRM and related technologies.
- To work collaboratively with IT to ensure robust plans are in place for business continuity and disaster recovery for Dynamics 365 CRM and supporting environments, to include policies and procedures.
- To work with other internal and external partners to achieve seamless end to end integration of all regular data feeds using APIs and our data integrations platform.
- Rolls out standards and objectives for the management of APLL's Logistics systems and technologies.
- Responsible for management of Logistics systems as per established Service Level Agreements.
- Oversee outsourcing of system operations capabilities where viable from technical and financial perspective.
- Build and sustain relationships with key vendors and technology partners to ensure APLL has a robust and diversified technology vendor pool which ensures competitive financial terms and performance outcomes for key projects.
- Oversee evaluation of vendor performance and take steps to address gaps by holding vendors accountable to deliver to agreed performance criteria.
Qualifications
Qualificiations :
Preferred Qualifications :
Core Competencies
Candidates must be within 250 miles of an APL Logistics facility or office.
The typical starting salary range for this position is : $104,860 - $125,343.
The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.
Candidates are eligible for the following benefits :
About Us
MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.
EEO Statement for US-
The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics : race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.
Salary : $104,860 - $125,343
