Service Coordinator

APLA Health‘s mission is to achieve health care equity and promote well-being for the

LGBT and other underserved communities and people living with and affected by HIV.

We are a nonprofit, federally qualified health center serving more than 14,000 people

annually. We provide 20 different services from 15 locations throughout Los Angeles

County, including : medical, dental, and behavioral health care; PrEP counseling and

management; health education and HIV prevention; and STD screening and treatment.

For people living with HIV, we offer housing support; benefits counseling; home health

care; and the Vance North Necessities of Life Program food pantries; among several

other critically needed services. Additionally, we are leaders in advocating for policy and

legislation that positively impacts the LGBT and HIV communities, provide capacity-

building assistance to health departments across the country, and conduct community-

based research on issues affecting the communities we serve. For more information,

please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

We offer :

• Medical Insurance
• Dental Insurance (no cost for

employee)

employee)

Insurance

parking

Retirement Plan

This is a great opportunity to make a difference!

This position will pay $26.20 - $29.93 hourly. Salary is commensurate with experience.

POSITION SUMMARY :

Under the direction of the Program Manager of Permanent Supportive Housing, the

PTBRA Residential Service Coordinator is responsible for the provision of supportive

services to individuals and families in a hybrid / remote setting. Direct services are off-

site, most often in the client‘s homes and include assessments, interventions, and

evaluation of the client‘s needs, abilities, and progress. The PTBRA Residential Service

Coordinator will also work closely with the Housing Manager to identify housing

opportunities and secure a housing inventory. This includes educating prospective

landlords and owners about how the Alliance for Housing and Healing subsidy program

works and the services that will be provided. The PTBRA Residential Service

Coordinator provides support and guidance to property managers with the intention of

mitigating tenant related issues and the deterrence of evictions. The goal is to assist

client‘s in maintaining their housing by improving health outcomes while continuously

working on increasing life skills and financial stability. There is only one department shift

which is Monday-Friday from 8 : 00am-5 : 00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

program. Build long term relationships with owners and property managers to

maintain and increase their participation. Negotiate with landlords experiencing

conflict with tenants to find compromise and solutions to problems to avoid client

evictions.

evictions, ensures compliance and reporting of program requirements by gathering

and entering information into internal and governmental databases on a regular

basis, being consistent in data collection.

acuity, provide supportive services to a caseload of 20-25 individuals and

families to ensure housing retention, conduct intake, assessments, and assist

clients with meeting goals. Create and monitor clients‘ individual service plan and

monitor progress. Teach and model independent living skills

but not limited to landlord / tenant rights and responsibilities, HIV / AIDS medical

updates, neighborhood amenities, building and management issues, as well as

social and recreational activities and encourage client participation.

agency funders.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS :

Training and Experience :

Bachelor‘s degree or a minimum of three (3) years of relevant experience in direct

service with HIV / AIDS clients, homeless population, or clients with similar chronic

conditions or a Master‘s degree in Social Work, or related Master‘s degree.

Knowledge of :

Strong knowledge of the complexity of HIV / AIDS-related issues, homelessness, and co-

morbidities, including mental illness, trauma, substance abuse, aging, and chronic

health issues, as well as the internal and external factors that negatively impact low-

income and multi-ethnic communities. Knowledge of successful methods to assist

clients in developing skills for independent living. Knowledge of chemical dependency

and ways to assist clients in connecting with effective substance abuse programs.

Experience using a governmental database and / or internal database to successfully

maintain client data collection in a timely and accurate way. Experience with Microsoft

Office Suite of products (Word, Excel, PowerPoint)

Ability to :

Ability to work both independently and as part of a team. Well-organized and detail-

oriented with the ability to handle multiple tasks while meeting deadlines.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS :

This is primarily an office position that requires only occasional bending, reaching,

stooping, lifting and moving of office materials weighing 25 pounds or less. The

position requires daily use of a personal computer and requires entering, viewing, and

revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS :

Must possess a valid California driver‘s license; proof of auto liability insurance; and

have the use of a personal vehicle for work related purposes. COVID-19 Vaccination or

Medical / Religious Exemption required.

Equal Opportunity Employer : minority / female / disability / transgender / veteran.

Salary : $26 - $30