What are the responsibilities and job description for the Senior Field Systems Engineer position at APM IT Solutions?
Senior Field Systems Engineer - Level 2/3
Salary based on experience and capabilities
Job Type: Full-Time
Qualifications:
Bachelor's degree or better and extensive IT certifications
5 years minimum IT work experience
Managed Service Provider (MSP) experience a must.
Benefits:
PTO Vacation and Personal Time
PTO Holidays
Paid Parental Leave
Health Insurance w/ vision if needed
Company Life Insurance
Company vehicles for client visits
Paid Career training and certifications/conferences
Annual Technology allowance/discounts
Client Referral Bonus Program
Employee Referral Bonus Program
Strong company culture and peer-to-peer camaraderie
Full Job Description:
Cloud and Premise Server Infrastructure Hardware and Software Management Administration, Maintenance, Consulting and Support.
Configuration, Support and Manage Cloud Services and Cloud Virtual Desktop Services including infrastructure and user experience optimization with Citrix Xenapp and other platforms.
Microsoft 365, Azure, Azure AD, Citrix, and VMWare ESXi Administration, Performance Optimization, and Support.
Microsoft 365 Cloud Service and Security Center Management and Support
Veeam Backup & Recovery Platform Administration, Moves, Adds, Changes, Maintenance, Monitoring and Support.
Advanced Sonicwall Firewall Management, Consulting, Implementation and Support - NSA Series and TZ Series
Security Platforms Administration including, SOC, SIEM, Full Security Stack, Sentinel One and Webroot
Administration and Support of MFA systems, cloud and account security and access.
Microsoft Active Directory Advanced Administration
Windows Server 2019/2016/2012 Administration
Connectwise Manage General Administration and Support
Advanced Kaseya VSA Operations Administration, Scripting and Optimization
Configuration, Support and optimize Networks including SDWAN, WAN Services, Vlans, QoS, Switches and WiFi
Remote and onsite tech installation and support of Switches, Routers, Wireless, VLANS, Mult-media equipment, advanced Wifi configurations and related operations.
Remote and onsite Moves, Adds, Changes of PCs/laptops, printers, VOIP phones and other peripherals including coordination of equipment and onsite resources.
Remote and onsite Support for Moves, Adds, Changes of Network equipment, Firewalls, Modems, Routers, and wifi hardware.
Install, configure and repair hardware and software.
Systems and Network design and configuration of Servers, VoIP, Switches, Routers, Wireless, VLANS, advanced Wifi configuration
Provide technical support to business managers and principals remotely and onsite
Interact with end-users with exceptional customer service skill remotely
Maintain service documentation and real-time ticket data entry and ticket planning/prioritization/scheduling.
Assist as escalation as needed with Adds, Changes and support for Active Directory and Microsoft 365
End-user VoIP Systems Support including moves, adds, changes, mobile, web and desktop apps, as well as physical phones including programming user options and PBX features.
Supporting networking devices including switches, routers, wifi equipment and firewalls
Support of MAC, Windows, Android and iOS operating systems and applications
Daily ongoing Hands-on support and end-user interaction and communications.
Must have broad technical background and experience
Complete all related Scopes of Work, Plans, BOMs, Executive Summaries and Project Plans
Complete related Hardware and Software audits, compose and plan required vendor and supplier agreements and contracts.
Implement and Manage network monitoring and optimization tools
Level 1 / Level 2 IT Services escalation point.
Level 1-3 Client-facing consulting, calls, issue resolution, and support
About APM IT Solutions:
APM IT Solutions is a 20-year Regional Managed Service Provider based in Southeast Pennsylvania.
We provide comprehensive technology service and support to our clients, focused on secure design, implementation and support of technology infrastructure and services. We enable and deliver networks, applications and services for business knowledge, hybrid, and task workers. Our services include Cloud and Premise infrastructure, Servers and Applications, Networking, VoIP, Business Continuity, Cyber-security, Endpoint Devices and Comprehensive Outsourced IT Management, Consulting and Helpdesk.
If you have mad skills, are intelligent, hardworking, reliable, loyal and love working with others, we would love for you to apply and see if you have what it takes to join our team!