What are the responsibilities and job description for the Store Manager position at APM Monaco?
Job Objective
Responsible for overall management and operations of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.
STORE MANAGER Job Responsibilities
Sales Generation:
- Meet sales goals
- Analyze sales reports and data to determine the needs of the business and set business strategies
- Set individual sales goals for sales associates, ensuring goals reflect store business goals
- Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
- Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team
- Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales.
- Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence
- Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance.
Customer Service:
- Ensure all associates provide the highest level of customer service
- Ensure staff maintains constant client communication through utilizing store clients record book
- Manage client database and utilize information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
- Initiate and manage all special events inclusive of collection previews, client events, sale events, etc.
- Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy
Operations:
- Ensure facility maintenance, presentation and organization
- Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
- Control store expenses and maintain budgets, continually striving to reduce costs
- Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
- Ensure deliveries are properly processed in a timely manner
- Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
- Meet inventory accuracy and shrink requirements
- Ensure staff is trained in all areas of appropriate POS usage and maintenance
- Understand and properly execute all management POS functions
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
- Build and maintain good communication with members of corporate office and other stores
Merchandising/Visual:
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store
- Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
Human Resources:
- Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel
- Support, implement and provide follow-up for all training programs, seminars, etc.
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Ensuring integrity of payroll and the payroll process
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Desired Skills/Experience:
- At least 5 years of retail experience with 2-3 years in managing a store
- Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
- Strong verbal and written communication skills and excellent organizational skills
- Ability to analyse selling reports and react quickly to the business trends
- Experience in proactively planning and executing events and marketing activations
- Experience recruiting, building and developing a team
- Flexibility to work a retail schedule, which includes evening, weekends and holidays
- Entrepreneurial drive
