What are the responsibilities and job description for the QA Tester – Customer Service Management (CSM) Project position at APN Consulting Inc.?
APN Consulting has an immediate need for a Contract Position.
Job Title: QA Tester - Customer Service Management (CSM) Project
About the Project:
We are partnering with a leading system integrator to deliver a clean-slate Customer Service Management (CSM) project for a major healthcare payer client. This project has zero technical debt, a strong API strategy, and integrates Now Assist AI for enhanced functionality.
Key Responsibilities:
Job Title: QA Tester - Customer Service Management (CSM) Project
About the Project:
We are partnering with a leading system integrator to deliver a clean-slate Customer Service Management (CSM) project for a major healthcare payer client. This project has zero technical debt, a strong API strategy, and integrates Now Assist AI for enhanced functionality.
Key Responsibilities:
- Develop and execute test plans and scripts to ensure CSM functionality meets requirements.
- Collaborate with developers and architects to identify, report, and track defects.
- Ensure API integration and Now Assist AI are thoroughly tested.
- Participate in regular stand-ups and provide feedback on QA progress.
- 2-4 years of QA testing experience, preferably in ServiceNow CSM or healthcare projects.
- Strong knowledge of API testing and integration validation.
- Familiarity with ServiceNow platform and automation testing tools.
- Excellent communication and problem-solving skills.
