What are the responsibilities and job description for the Customer Service Representative III position at APN Software Services Inc?
Summary:
Support the order and rental process by maintaining accurate records, tracking part availability, and coordinating across sites. This role requires strong initiative, direct communication with the manager, and occasional warehouse access for inspections. Forklift use may be needed.
Key Responsibilities:
Manage customer inquiries (phone, email, in-person)
Coordinate orders, deliveries, and returns using Rental Results
Track inventory, schedule technicians, and support service orders
Assist with contract updates, billing, and documentation
Collaborate with the branch team to resolve issues and meet customer needs
Compile reports and support shop technicians as needed
Requirements:
High school diploma 2 years of related experience
Forklift experience preferred
Strong communication, organization, and customer service skills
Proficiency in Microsoft Office and ERP systems
Comfortable in both office and warehouse settings, with PPE
