Title : Desktop Support Analyst
Location : Tampa FL 33605
Duration : 12 Months contract
Shift : 7 : 00 AM 4 : 00 PM
- Onsite 5 days hands on field support
Position Concept :
This position will be responsible for end user computers and peripherals installation troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts service desk analysts asset management team and other IT support personnel.
Primary Duties and Responsibilities :
Provides onsite remote and phone support for business partners (IT customers)Installs troubleshoots configures and upgrades hardware operating system software and application softwareProvide a solution to technology related problems issues and questions or escalate them to the appropriate support areasFollowup on existing issues to ensure satisfactory and timely customer resolution (incident closure)Creates support documentation for staff on how to properly use fix and remedy software or devicesCommunicates and conducts self as a professional customer service representativeOrganize maintain and track equipment and parts for equipment repair and replacementKnowledge / Skills / Abilities :
Required :
Strong focus on customer serviceExcellent verbal and written communication skills and organizational skillsExcellent problemsolving techniques and listening skillsMaintain focus in an environment with frequent interruptionsGeneral knowledge of Microsoft Office applications and Windows operating systemsAbility to analyze and repair hardware related issues on desktop and laptop computersAbility to lift and carry 25 pounds safelyExperience :
Required : 3 years of customer service experience 3 years of related IT equipment support experiencePreferred : 6 years of customer service experience 6 years of related IT equipment support experienceEducation :
Required : High School Diploma or equivalentPreferred : Associates or Bachelors degree in a computerrelated field or business administration with concentration in computer scienceLicenses / Certifications :
Required : Valid Drivers LicensePreferred : ITIL certification. Microsoft Certified Product Specialist (MCP) A Certification or related certifications training or equivalent experienceKey Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full Time
Vacancy : 1
