Demo

Network Engineer (CCIE/5G)

APN Software Services Inc
Plano, TX Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/19/2025

Job Description

Job Description

Job Description :

Role Description (Job ID) :

  • Leads engagements and provides escalation support for large scalesolutions and complex issues through deep 5G technical expertise.
  • Supports engagements by training escalation best practices to support the 5G deployment
  • Supports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
  • Provides technical expertise and escalation support in documenting and resolving technical problems foundin products, software and solutions
  • Leads engagements with other teams (Engineering / DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support and by root cause analysis
  • Assists in leading team to build support / incident response options to maintain the operational readiness of customer 5G infrastructure
  • Identifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirements
  • Assists engagements with the creation of vendor support issues and the best practice use of change management
  • Actively works with the Engineering teams for addressing systemic product, software and solution issues along and drives addressing usability and serviceability concerns.

Expected Responsibilities :

  • Technical focal point incident escalation resolution
  • Troubleshoot and resolve complex incidents across Cisco and AWS technologies.
  • Accountable for the accurate and timely resolution of network incidents detected.
  • Deliver knowledge transfer to Company's NOC engineers.
  • Partner with extended Company's operations teams for cross-technology incident resolution
  • Contribute to troubleshooting documentation and investigations, incident handling and help guides.
  • Assist in developing escalation path through NOC and to Company's Wireless Network Engineering to expedite remediation
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