What are the responsibilities and job description for the Program Manager Quality Management position at APN Software Services Inc?
Job Summary :
The Program Manager Performance / Quality Improvement is responsible for the advanced planning and analytical consulting to the administrative and managerial staff of the department to ensure that the projects and priorities of continuous improvement are carried out to completion.
The Program Manager is also responsible for establishing and continuing effective operational improvement efforts to ensure the development and growth are both efficient, effective, and established on sound processes. Interacts daily with leaders, to identify, define and manage opportunities to improve strategic, financial and operation performance for continuous improvement while helping create a strategic approach to produce and establish extraordinary improvement as a foundation for continued growth.
The responsibilities of this role are to rally the leaders in a spirit of continuous improvement and energize the continued rapid growth and expansion, tracking department formation, leading programs and projects, helping to organize and lead efforts for improvement and growth.
Quality Management :
Responsible for establishing and continuing e ective quality improvement e orts to achieve organizational performance goals and national top decile performance in clinical excellence
Quality improvements may be small or large scale and are in alignment with Hoag's strategic goals for example, addressing 30day readmissions and mortality reduction
The Quality Improvement Manager may apply Lean, Six Sigma, and other quality improvement methodologies to deliver results
Coaches and trains teams in the utilization of improvement tools and implementation of improvements
Manages plans and develops guidelines, process measures, targets, and standards for monitoring and measuring results to deliver on goals
Interacts daily with leaders, to identify, de ne, and manage opportunities to improve quality while helping create a strategic approach to produce and establish extraordinary improvement
The Program Manager Quality Improvement collaborates to lead and organize e orts for continuous clinical improvement
Skills :
Required Skills & Experience :
Advanced training or experience in performing statistical, financial and strategic analysis
Five years' experience in performance / process improvement projects including but not limited to Lean, Six Sigma methodologies
Demonstrated performance improvement and process improvement skills and knowledge of methodologies such as Lean, Six Sigma, DMAIC, and PDCA
Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Comprehensive digital marketing skills
Preferred Skills & Experience :
Experience managing healthcare related projects and familiarity with healthcare provider industry
Seven years' experience in performance / process improvement projects preferred.
Education : Required Education :
Bachelor's degree in Industrial Engineering, Business / Healthcare Administration, Life Sciences or equivalent Medical Foundation, Physician Practice or Health Plan related experience
Preferred Education :
Master's degree in Industrial Engineering, Business / Healthcare Administration, or Public Health
Consulting experience
Master's degree in Healthcare Administration or Public Health.
Required Certifications & Licensure :
N / A
Preferred Certifications & Licensure :
Certifications in Lean and / or Six Sigma Methodology
Project Management Professional (PMP) certification
