What are the responsibilities and job description for the Remote Services Engineer position at APN Software Services, Inc.?
Job title: Remote Services Engineer / Service Engineer 1
Duration: 12 months
Location: Newark, DE 19702 OR Cary, NC
Work hours: Friday - Monday 9 am-730pm OR
Work hours: Monday - Friday 8:30 am-5 pm
Description
The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. As a global healthcare provider, offers a wealth of growth opportunities for motivated individuals.
Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.
As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times. You must be able to make sound decisions that promote the interests of both Siemens and the customer. Candidate must be a selfless team player and enthusiastic proponent of change.
Responsibilities
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer, you will be responsible for:
3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)
APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”
Duration: 12 months
Location: Newark, DE 19702 OR Cary, NC
Work hours: Friday - Monday 9 am-730pm OR
Work hours: Monday - Friday 8:30 am-5 pm
Description
The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. As a global healthcare provider, offers a wealth of growth opportunities for motivated individuals.
Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.
As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times. You must be able to make sound decisions that promote the interests of both Siemens and the customer. Candidate must be a selfless team player and enthusiastic proponent of change.
Responsibilities
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer, you will be responsible for:
- Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
- Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Vista Systems.
- Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
- Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
- Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
- Compliance to all Siemens pay and T&E policies, as well as all RSC Procedures/Processes
- You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
- You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
- You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
- You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
- Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
- You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership
- Candidate must have associate degree and equivalent experience or bachelor’s degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
- The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.
3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)
APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”
