What are the responsibilities and job description for the Patient Care Coordinator (PCC) - Intake position at Apogee Behavioral Medicine?
Role Overview:
We are offering a unique opportunity for a Patient Care Coordinator specializing in intake and scheduling services. This is a hybrid role with one in-office day working at the front desk. Your primary responsibility will be serving as a new patient Concierge, handling inbound referrals, and managing internal scheduling for various services. We are seeking a candidate who excels in providing top-notch customer service over the phone and via online platforms.. Your dedication to delivering excellent patient care through phone. Online, and in person interactions is pivotal to our healthcare facility's success. We are seeking a reliable and motivated individual who can manage patient intake, scheduling, and support with professionalism and efficiency.
Responsibilities:
- New Patient Concierge: Assist new patients calling in and requesting appointments through self-scheduling systems and platforms such as Psychology Today.
- Inbound Referrals: Manage inbound referrals for psychiatry and therapy, ensuring seamless patient intake and coordination.
- Appointment Scheduling: Schedule appointments for internal therapy, Transcranial Magnetic Stimulation (TMS), and Esketamine treatments.
- Patient Registration: Help new patients complete registration and intake forms over the phone.
- Message Handling: Address patient messages via the Patient Portal and email promptly.
- Document Management: Maintain electronic patient forms as required.
- Call Coordination: Ensure that all patient-related phone communications are efficient and well-documented.
- Compliance: Adhere to HIPAA requirements relevant to phone-based patient interactions.
- Communication: Maintain strong verbal and written communication skills.
- Teamwork: Collaborate with colleagues as a vital member of our patient care team.
Skills & Experience:
- High School Diploma or equivalent (Bachelors preferred)
- Prior experience in a customer service or call center role is preferred.
- Familiarity with EMR/EHR systems.
- Ability to work independently while maintaining a team-oriented mindset.
- Exceptional written and verbal communication skills.
- Strong multitasking abilities.
- Legal authorization to work in the United States.
Job Types: Part-time, PRN
Pay: $17.50 - $19.00 per hour
Expected hours: 9 per week
Schedule:
- Day shift
Ability to Commute:
- Winston-Salem, NC 27103 (Required)
Ability to Relocate:
- Winston-Salem, NC 27103: Relocate before starting work (Required)
Work Location: Hybrid remote in Winston-Salem, NC 27103
Salary : $18 - $19
