What are the responsibilities and job description for the Operations Manager position at Apogee Delivery and Installation Inc?
This position will support the two-person delivery driver & helper (Contracted Motor Carriers) and associated personnel in a fast-paced, environment. Supports all facets of the operation, transportation, delivery operations, and ensures processes and communications are united to meet and exceed client requirements. Ensures positive customer experience and positive client partnership. Directs the development of all Delivery personnel and operations, as well as contracted delivery partners to support the client relationship.
Responsibilities:
- Support measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements-including transportation, receiving and quality inspections, and return inventory management.
- Supports a number of box trucks and the culture of a team environment.
REQUIRED 3-5 years effective in managing Consumer Goods / Delivery / Home Décor or Appliance Installations - Remote teams or drivers.
Requirements:Skill Requirements
- Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
- Excellent written and verbal communication skills.
- Effective organizational and planning skills include the ability to define a problem, collect data, determine the root cause, and work to resolve it.
- Experience in a direct customer interaction role, with a solid background in managing work teams to meet client expectations.
- Proven leadership ability; demonstrated ability to build, mentor, train, grow and lead a team.
- Strong computer skills, especially in Microsoft Office Suite (Excel, Word).
Position Requirements (Experience)· REQUIRED Minimum 3-5 years of experience in warehouse management, distribution, and inventory control - preferably in big box consumer goods or last-mile distribution. · Proven track record of successful warehouse management, for large clients with multi-year service agreements. Advanced coursework or a college degree in a related field is a plus. Pre-Employment: Pass pre-employment testing (Drug Screening, Background Check)
Experienced ONLY - White Glove Residential Delivery General Delivery Manager / Cross Dock - Delivery / Operations Manager: Appliance / White Glove Residential