What are the responsibilities and job description for the Client Engagement Representative position at Apolis?
About Us: Apolis is a leading provider of innovative solutions that drive business success. Our team of experts is dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.
Job Description: We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our engagement center, you will be responsible for providing exceptional customer service, driving sales and market share, and supporting eCommerce initiatives.
Key Responsibilities:
Qualifications:
Job Description: We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our engagement center, you will be responsible for providing exceptional customer service, driving sales and market share, and supporting eCommerce initiatives.
Key Responsibilities:
- Foster consumer loyalty while driving sales and market share through expert advice, nutrition, and product education.
- Facilitate and support eCommerce initiatives and product transactions.
- Process quality incidents in accordance with FDA and client requirements.
- Competency with CRM Salesforce Engage OMNI, Product Information, and Consumer Data Privacy handling.
Qualifications:
- High School Diploma or GED
- Additional education or certification in customer service considered a plus
- Strong communication (both verbal and written) and interpersonal skills
- Computer and/or systems knowledge
- Problem solving skills
- Customer service skills
