What are the responsibilities and job description for the CX Experience Manager position at Apolis?
Job Title: CX Experience Manager
Location: Remote
Tax Term (W2, C2C): W2
Job Type (Permanent/Contract) : Contract
Duration: Long term
Pay Range: 55/hr W2
Description:
Responsible for understanding where there are gaps in experience for members, providers, and employers. Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments. Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs. Therefore, it is extremely important that this person has strong collaboration and communications skills.
They should have proven experience working across internal groups and gaining buy-in for initiatives. This is primarily an operational role.
They will be working through data sets, creating research requests, etc., but there is an element of strategy as well. Once they identify the need from the customer, they will need to align it with the business goals.
Almost a product-owner mentality. They don't need to be highly technical, but they should be comfortable analyzing and utilizing data.
Preferred Experience and Skills:
They should have previous CX experience (experience manager, experience lead, experience owner)
Healthcare (Payer) experience will be given preference, but isn't required
The team uses Miro to help build journeys. It would be a plus if a candidate had experience with this or similar tool.
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