Relationship Banker - Brickell

RELATIONSHIP BANKER - BRICKELL

SUMMARY 

The position of Relationship Banker is responsible for supporting the Client Service Manager in deepening relationships with existing Retail Banking and Commercial Banking clients. The goal of the relationship banker will be to engage with clients via phone, in person or video engagement as needed that would lead to retention and increase engagement with other Apollo Bank services and partners. This role will be responsible, along with the Client Service Manager, for the execution of sales activities leading to the profitability of the branch. These activities may include client reviews with the goal of identifying cross sell opportunities that would lead to deepening of our existing relationships and asking of referrals. Our Relationship Banker should serve as a valuable advisor to our clients. Ability to provide outstanding customer service is most important aspect of this job. Our Relationship Banker should act as an ambassador of Apollo’s client satisfaction and excellent customer service culture which is deeply rooted in our desire to help our community. 

The position of Relationship Banker is required to be fully knowledgeable and skilled in all areas of retail and commercial banking. Candidate must understand the requirements needed to open both domestic and international personal and commercial checking and savings deposit accounts. Relationship Banker will be expected to identify needs for both existing and new clients to include commercial and residential lending opportunities, credit cards and Treasury Management products and all bank related services. 

This is a multi-facet position, and the right candidate should have the ability to adapt to a fast-paced changing environment while learning and working. This role will be expected to perform intermediate duties and support related to client servicing and branch operational activities. Candidate must have in depth knowledge of teller, vault, safe deposit to include processes loan payments; cashes checks and savings withdrawals; assists with night depository duties.

The Relationship Banker will be stationed at Brickell but may be required to cover other branches as needed. 

Assures compliance is maintained with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

ESSENTIAL DUTIES 

• Assists consumer and business customers in their selection of various accounts, products, and financial services available from the Bank; ensures cross-selling opportunities are presented by applying professional sales techniques.  
• Profile customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation; assists customers in completing credit applications. 
• Prepares and processes documents related to the Bank’s Electronic Banking Services to include array of commercial Treasury Management services.
• Accepts credit and debit card applications for submission.
• Assigns account numbers for all new accounts; completes forms requiring customer signature(s); accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts, and time deposits for processing; and prepares KYC and risk profile for officer revision.
• Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues by bringing them to the attention of the supervisor or senior staff members. Assists customers with the online banking platform.
• Receives stop payment and hold orders for operation to review.
• Performs call backs for wire transfers, and address changes.
• Performs safe deposit duties by opening accounts, controlling access, assisting customers. 
• Sends instructions for wire transfers, address changes, check and deposit slip orders, and endorsement stamp orders.
• Reviews the Inactive and Dormant Accounts report and follow up.
• May review Time Deposit Renewals report.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.
• Develops and maintains a working knowledge of laws and regulations related to their position by reading various publications and circulars; attends seminars and meetings with peers.
• Will participate in customer calls by accompanying banking officer when appropriate.
• Will actively participate in business development activities relating to customer retention, and expansion.  These activities will be dictated by the Market Plan of the branch. 

MINIMUM REQUIREMENTS  

• High school diploma or general education degree (GED), some college education is preferred; or 3-4 years of related experience and/or training; or the equivalent combination of education and experience.  Work related experience should consist of a financial institution operations, sales, or customer service background.  Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services relating to retail and commercial account customers.
• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs.
• Intermediate typing skills to meet production needs of the position.
• Basic knowledge of general office practices.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees. 
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to work with general supervision while performing duties.
• Ability to occasionally lift up to 25 pounds.
• The ability to fluently speak and write in a second language, such as Spanish, is preferred. 
• A valid Florida Driver's license.

Apollo Bank is Equal Employment Opportunity and Affirmative Action Employer

EOE/M/F/Vets/Disabled