Senior Business Operations Analyst

Job Summary:

Reporting directly to the CFO, the dynamic Senior Business Operations Analyst who will play a critical role in evaluating and improving business operations across professional services, sales, finance, and security operations (SOC). This role involves analyzing key business metrics, streamlining workflows, and implementing best practices for resource allocation, planning, and efficiency. A strong analytical mindset with. focus on data analysis and reporting, process optimization expertise, and a data-driven approach to decision-making are essential.

Responsibilities/Tasks:

Business Process Improvement & Analysis

Assess and improve business processes across professional services, sales, finance, and security operations.

Develop and implement best-in-class operational frameworks to drive efficiency and scalability.

Identify inefficiencies, recommend solutions, and support process automation initiatives.

Utilization & Capacity Management

Analyze team utilization rates across professional services and SOC to ensure optimal resource allocation.

Develop capacity planning models to forecast resource needs and improve operational efficiency.

Work with department leads to optimize workload distribution and productivity.

Data Analysis & Reporting

Develop and track key performance indicators (KPIs) to measure efficiency, effectiveness, and overall business

performance.

Provide SOC-related analysis, including time to triage, severity of tickets, case resolution times, and other critical metrics.

Build dashboards and reports to offer real-time insights into sales, finance, and service delivery performance.

Present actionable recommendations to leadership based on data-driven insights.

Cross-Functional Collaboration

Work closely with SOC, finance, sales, and professional services teams to understand challenges and implement improvements.

Serve as a liaison between operations and leadership, ensuring alignment on strategic initiatives.

Collaborate with IT and automation teams to drive system enhancements that improve reporting and analytics capabilities.

Technology & Automation

Identify and implement tools to enhance reporting, forecasting, and data analysis.

Leverage automation to streamline manual processes and improve data accuracy.

Ensure technology solutions support business needs and scalability.

Required Skills:

10 years of experience in business operations, process improvement, or analytics, preferable within a cybersecurity services company.

Expertise in utilization analysis, capacity planning, and operational efficiency.

Experience with SOC analysis (e.g., incident triage times, ticket severity analysis) is a plus.

Strong skills in data analysis, reporting, and visualization tools (Excel, Tableau, Power BI, SQL).

Familiarity with CRM, ERP, and financial systems such as Salesforce, NetSuite, Cloud Coach or similar platforms.

Proven ability to work cross-functionally and drive improvements across multiple departments.

Strong project management and problem-solving skills.

Excellent communication and stakeholder management abilities.5-7 years of experience in sales operations, financial analysis, or related roles

Ability to translate complex data into actionable business insights.

Preferred Skills:

Experience working in professional services, consulting, or security operations environments.

Knowledge of Lean, Six Sigma, or other process optimization methodologies.

Background in sales operations, financial planning & analysis (FP&A), or service delivery optimization.

Education/Certifications:

Bachelors degree in Finance, Business Administration, or a related field preferably a Masters degree in Business, Financial Analysis

Behaviors/Values:

We have created a fantastic corporate culture our values drive our behavior. We strive to:

Act with integrity and communicate honestly and openly.

Display passion for excellence and customer service

Be driven, self-motivated individual who is curious and eager to learn.

Take full accountability for your actions and the results.

Respect others and demonstrate fair treatment to all

Apply here: Careers (apollo-is.com)

Need help with submitting an application: please contact Accommodations@ apollo-is.com