What are the responsibilities and job description for the Patient Services Coordinator, LPN position at Apollo Medical?
Patient Services Coordinator, LPN
Compensation: Processed bi-weekly
Shift Type: Full-time, Monday - Friday, 8 AM to 4 PM.
Location: LiveWell Partners Network Agency - Apollo Medical's Creve Coeur Branch
Benefits:
100% Paid Monthly Premiums for Medical, Dental, & Vision Insurance
Cell Phone Reimbursement
3.5% Matched 401(K)
PTO
Paid Holidays
Company Outings
Supportive & Positive Culture
Summary:
The Patient Services Coordinator for the agency coordinates/assigns field clinicians to patients. As a partner to all disciplines on a team, the Patient Services Coordinator coordinates schedules between multiple providers and disciplines to ensure optimal patient care, efficient utilization of services, and compliance with physician orders. The Patient Services Coordinator also serves as a partner to the business development team to ensure that admissions are properly managed and scheduled.
Responsibilities:
Coordinates scheduling of home health patients with the assistance of the supervisor.
Responsible for maintaining the team master schedule and visit verification.
Updates direct care staff schedules weekly and as needed.
Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, and documented.
Notifies the clinical manager of discrepancies between visits ordered, scheduled, and documented.
Coordinates with the Clinical Manager and business development team to schedule all patient admissions and initial visits multidisciplinary referrals.
Works under the direction of the Clinical Manager to rearrange schedules in situations of call-offs, conflict, or high utilization of service. Ensures prompt scheduling of emergent / as-needed visits as directed by the Clinical Manager.
Assures timely completion of individual staff schedules within established time parameters.
Accesses patient and provider schedules, authorizations, and physician orders to determine appropriate visit schedules under the direction of the Clinical Manager.
Assures efficient use of staff by utilizing full-time staff prior to scheduling part-time and per diem staff.
Coordinate, assign, and notify appropriate on-call staff and management of the on-call schedule.
Work alongside RN Case Managers and others to ensure that patient needs are addressed. This includes ordering supplies, communicating with patients, following up on patient requests, etc.
Complete other assigned duties consistent with the nature of this work.
Qualifications
Minimum of three years’ previous work experience, with a preference for home health experience.
Demonstrate a commitment to service to others and a willingness to help others in a team-based environment.
Knowledge of appropriate communication skills to include ability to communicate with both internal and external customers and effectively present information one-on-one or in group settings.
Ability to problem-solve involving many variables in both standard and exceptional situations.
Proficient in Excel and Word. Familiarity with other Office programs a plus.
Must have excellent verbal and written communication skills.
EEO Statement: LiveWell provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LiveWell complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. LiveWell expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LiveWell team members to perform their job duties may result in discipline, up to and including discharge.
